Issue with 1920x1080 preview and publish

New Here ,
May 02, 2019 May 02, 2019

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Hi all. Been using captivate 10 for about a month now and I have recently begun importing PPT files that were converted to 1920 x 1080.

While editing the project I see the project screen like this (black box placed to not give away company)

AdobeCaptivate_2019-05-02_20-40-12.png

When I publish the project, preview the slide, or presentation I this happens.

AdobeCaptivate_2019-05-02_20-41-25.png

I am not sure what I did wrong. I did not have this issue on the 1280 x 720 presentations.

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New Here ,
Dec 18, 2019 Dec 18, 2019

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Did you get a resolution on this? I am having the same issue.

 

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