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Issue with importing PowerPoint into Captivate 2017

New Here ,
Mar 14, 2018

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I can no longer import PowerPoint into Captivate (2017). I have previously been able to do so, but it stopped working for me recently (as of yesterday). Every time I try to import a PPT (anything from 1 slide up to an entire presentation), Captivate freezes on me. I have to open my computer's Task Manager and end the Captivate task manually in order to shut it down. It will NOT respond and it does not import.

Once Captivate has been shut down manually, I can reopen it and it reacts normally again...until I try to import PPT. Is anyone having the same issue or does anyone know what might be happening?

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Issue with importing PowerPoint into Captivate 2017

New Here ,
Mar 14, 2018

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I can no longer import PowerPoint into Captivate (2017). I have previously been able to do so, but it stopped working for me recently (as of yesterday). Every time I try to import a PPT (anything from 1 slide up to an entire presentation), Captivate freezes on me. I have to open my computer's Task Manager and end the Captivate task manually in order to shut it down. It will NOT respond and it does not import.

Once Captivate has been shut down manually, I can reopen it and it reacts normally again...until I try to import PPT. Is anyone having the same issue or does anyone know what might be happening?

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Import export

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Mar 14, 2018 0
Community Beginner ,
May 01, 2018

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I have the same problem.  Right now I have the luxury of having a Macintosh that we are piloting.  I have more success on the Mac with importing the same file.  The feedback is awful in the process.  Just sits there frozen, I think it would be a good idea to at least have a cancel button.

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May 01, 2018 0
Community Beginner ,
Jun 12, 2018

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I'm having a problem trying to just import any PPTX file. Captivate doesn't freeze on me but it says not enough memory...blah, blah, blah. I thought this would not be an issue anymore but it seems to still be a problem even in the new Captivate. Even if I close programs (although memory is NOT a problem on my computer), it doesn't make a difference. It will import a PPT but not a PPTX and, yes, I have PowerPoint 2016 on my computer.

Anyone else able to import a PPTX into Captivate? I can create the slides from scratch in Captivate if needed but a feature should work if it's part of the software.

Regards,

Stephanie

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Jun 12, 2018 0
Adobe Community Professional ,
Jun 12, 2018

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PPTX has always been a problem.  Just go with PPT.  Save the PPTX to PPT and import that.  Better still forget PPT at all and just build from scratch in Captivate if at all possible.  You'll have a lot better result overall.

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Jun 12, 2018 1
New Here ,
Sep 25, 2019

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Worked for me! Thank you, Rod!

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Sep 25, 2019 0
New Here ,
Nov 01, 2018

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This is driving me insane!  I can not use PowerPoint with Captivate anymore....it is almost getting to point where i can't use captivate at all.  This is a serious problem.

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Nov 01, 2018 0
Most Valuable Participant ,
Nov 01, 2018

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Understand your viewpoint but if you only want to use a PPT to create a HTML presentation, you'd better use one of the PPT plugins. If you really want to create engaging eLearning, you can unzip the PPT (it is really a zipped folder), import the assets into the Library of a Captivate project and create from scratch. 

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Nov 01, 2018 0
New Here ,
Nov 01, 2018

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if i have to do all that you said...then why would i even use Captivate at all?  Many eLearning packages work with PowerPoint seamlessly...so why would i consider doing anything less?  Earlier versions of Captivate worked with PP just fine....why now is there a problem.  And i say problem loosely....it is a major problem!  If an app can't work with PP to do eLearning...That apps days are numbered.

I can get far less expensive tools to work with PP...and i don't have to create from scratch. LOL...i have done from scratch my whole life...I bought Captivate to NOT CREATE FROM SCRATCH.

But thanks for you insights....i am sure you meant well.

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Nov 01, 2018 0
Most Valuable Participant ,
Nov 02, 2018

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My answer was based on decades of experience as presenter (even before PPT exists when we had much better tools) and trainer/professor. I don't like to use a screw driver to drill a hole when I have a good Makita drilling machine.

You can tell Adobe that Captivate is doomed to disappear, hear that since a long time but it didn't happen. On the contrary.

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Nov 02, 2018 1
New Here ,
Nov 02, 2018

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My reply is based on decades of experience.  Unfortunately this is not a debate.  It is a fact.  Adobe users expect more from Captivate. 

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Nov 02, 2018 0
Adobe Community Professional ,
Nov 02, 2018

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Rob,

Just out of curiosity, are you saving your PowerPoint deck as a PPT before importing it into Captivate, or expecting it to work as a PPTX?

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Nov 02, 2018 0
New Here ,
Nov 02, 2018

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i have tried both.  both don't work.

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Nov 02, 2018 0
Adobe Community Professional ,
Nov 02, 2018

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OK.  Have you tried just opening a new PPT in Powerpoint, adding no content, and then attempting to import that into Captivate?  If that works it would suggest that the most likely reason for your issue is that there is some component in your PPT deck that is either corrupted or else is not compatible with Captivate's output.  You can usually then use a process of elimination to isolate the slide or slides that are causing the problem.

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Nov 02, 2018 0
New Here ,
Nov 02, 2018

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Thank You Rod!  i agree there is something in the PP that is not working well with Captivate.  Only problem is that my SME won't let me modify their PP.  They want it AS IS.  Articulate Storyline seems to be the best app.  Little slow....but works PERFECT with PP's.

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Nov 02, 2018 0
Adobe Community Professional ,
Nov 02, 2018

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OK. I assume then that you've tested and found that the same PPT deck can be imported into Storyline without issue?

And since you're an experienced user you would already know that once you import your SME's PPT deck into Storyline you cannot then export it back out as a PPT again.  It's a one way trip.  Captivate will 'round-trip' so that the original PPT can later be edited again. 

These differences are not a problem for most people, but important to note.

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Nov 02, 2018 2
New Here ,
Nov 07, 2019

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Save the powerpoint file on your desktop and try then.

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Nov 07, 2019 0
New Here ,
Dec 26, 2019

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That didn't work too. Enter trouble right out of the box very disappointing software.

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Dec 26, 2019 0
New Here ,
Feb 28, 2020

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What worked for me:

Error Messages: Not Enough memory, File Corrupted, Unable to Import...

1) I launched MS PowerPoint in Safe Mode (Control Key + Click App) I did not open the presentation.

2) Open Captivate 2017 normally.

3) New Project From MS PowerPoint and Import the PowerPoint (PPTX)

Note: It didn't matter if Captivate was already open, what did the trick, was to open MS PowerPoint in safe mode and leave it open.

I don't know what the actual problem is, but I think it has something to do with Captivate accessing PowerPoint.

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Feb 28, 2020 0