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Issue with quiz questions jumping in Captivate

New Here ,
Mar 12, 2019

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We have a couple of modules that we are experiencing this issue with.  We have standard multiple choice questions in the course.  It was created in an earlier version of Captivate but is currently published as HTML5 in Adobe Captivate 2017.  The functionality is the student chooses their answer, clicks on Submit and then clicks anywhere on the slide to continue to the next question.  On some tablets and even on a PC computer we have had an issue where the student clicks on their answer and the question automatically moves to the next question, skipping/not giving credit for about every other question in the process.  I've included a pic of the exam question below and also a link to two videos showing what the student is experiencing.  This was the same student, on a tablet.

TIA for any assistance you can provide!

Quiz Issue 1 - YouTube

Quiz Issue 2 - YouTube

Sample question.jpg

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Issue with quiz questions jumping in Captivate

New Here ,
Mar 12, 2019

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We have a couple of modules that we are experiencing this issue with.  We have standard multiple choice questions in the course.  It was created in an earlier version of Captivate but is currently published as HTML5 in Adobe Captivate 2017.  The functionality is the student chooses their answer, clicks on Submit and then clicks anywhere on the slide to continue to the next question.  On some tablets and even on a PC computer we have had an issue where the student clicks on their answer and the question automatically moves to the next question, skipping/not giving credit for about every other question in the process.  I've included a pic of the exam question below and also a link to two videos showing what the student is experiencing.  This was the same student, on a tablet.

TIA for any assistance you can provide!

Quiz Issue 1 - YouTube

Quiz Issue 2 - YouTube

Sample question.jpg

Views

121

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Mar 12, 2019

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Have you removed any of the default text captions from the quiz question slides?  If you happen to have removed or replaced either the default Question Title or Question Text captions then your quiz questions can malfunction in the manner you describe.

For example, there would normally be a caption at the top of the question you show in the screenshot that stated this was a True/False question.  Did you just change the text in that caption to say Exam Question, or did you delete the True/False caption and replace it with this other heading?

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New Here ,
Mar 13, 2019

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I'll definitely check that - it's been quite a while but the odd thing is this isn't happening for all users, so far just a handful and we haven't found a consistent web browser, device, computer setting etc. 

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Most Valuable Participant ,
Mar 12, 2019

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Another possibility could be the upgrade from which version? Themes have changed and they include quizzing master slides.

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