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Issues with Audio added to slide or caption on a slide lossing last three words

Community Beginner ,
May 22, 2018

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I have uploaded a project to LMS and with Audio added to slides (some are video demos) and also captions and it is all working correctly.

I then uploaded a second project. This one the audio seems to stop before the last three words are heard. This can be for a single sentence or a paragraph and regardless of being added to a slide or a caption on a slide some of the slides are video demos. For example the sentence  'Clicking on to the link will enable you to access the form' you will only hear clicking on to the link will enable you to'

What is more confusing the second project the slides are the same slides as in project one. (I just saved the project with a different name and then added more slides at the end for a group of different users). I can't figure out why when the second project is uploaded the audio on the same slides no longer has the last three words.

I have tried republishing and uploading but it has made no difference.

Any help gratefully received as this is all new to me.

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Issues with Audio added to slide or caption on a slide lossing last three words

Community Beginner ,
May 22, 2018

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I have uploaded a project to LMS and with Audio added to slides (some are video demos) and also captions and it is all working correctly.

I then uploaded a second project. This one the audio seems to stop before the last three words are heard. This can be for a single sentence or a paragraph and regardless of being added to a slide or a caption on a slide some of the slides are video demos. For example the sentence  'Clicking on to the link will enable you to access the form' you will only hear clicking on to the link will enable you to'

What is more confusing the second project the slides are the same slides as in project one. (I just saved the project with a different name and then added more slides at the end for a group of different users). I can't figure out why when the second project is uploaded the audio on the same slides no longer has the last three words.

I have tried republishing and uploading but it has made no difference.

Any help gratefully received as this is all new to me.

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Adobe Community Professional ,
May 22, 2018

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which adobe program?

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Community Beginner ,
May 22, 2018

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Hi

Sorry it is Captive 2017

Tracey

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Adobe Community Professional ,
May 22, 2018

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i assume you mean captivate.

[moved from Adobe Creative Cloud to Adobe Captivate]

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New Here ,
May 22, 2018

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I'm having the same issue. My Captivate 2017 won't publish the audio I recorded directly into Captivate with my slides. I tried publishing it on Captivate Prime LMS. 

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Community Beginner ,
May 23, 2018

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Yes sorry I do

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Most Valuable Participant ,
May 22, 2018

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Did you leave a gap before and after the audio clip?

AudioGap.png

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Community Beginner ,
May 23, 2018

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I am sure  I have I am going to check all files  again but it looks the same on the first few I have checked

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