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Issues with Captivate 2019 Project published to HTML5

Explorer ,
May 19, 2020

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Hi

 

I have published a project to HTML5 and loaded it into our LMS. On some slides the audio is not playing and on others there is a delay in the audio statting. I removed the Scaleable html cthinking this could be the issue but its doing the same thing. If I use the TOC to select a topic - I have to click it a good few times before the audio will start to play. 

 

I do have some FMR slides in the project which play fine eventhough the HTML5 tracker advises that they are not supported. Could this be the issue? Any advice will be appreciated. Please advise thanks 

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Correct answer by Lilybiri | Most Valuable Participant

FMR slides will be converted to MP4, but indeed, sometimes they lead to issues. However I don't think this is linked with your audio problems.

Did you leave a gap  befor and after the audio timelines in each slide?

GapAudio.png

If you don't have that, maybe Captivate sees all the audio files as one large project file, and that indeed may lead to synchronisation issues.

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Issues with Captivate 2019 Project published to HTML5

Explorer ,
May 19, 2020

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Hi

 

I have published a project to HTML5 and loaded it into our LMS. On some slides the audio is not playing and on others there is a delay in the audio statting. I removed the Scaleable html cthinking this could be the issue but its doing the same thing. If I use the TOC to select a topic - I have to click it a good few times before the audio will start to play. 

 

I do have some FMR slides in the project which play fine eventhough the HTML5 tracker advises that they are not supported. Could this be the issue? Any advice will be appreciated. Please advise thanks 

Most Valuable Participant
Correct answer by Lilybiri | Most Valuable Participant

FMR slides will be converted to MP4, but indeed, sometimes they lead to issues. However I don't think this is linked with your audio problems.

Did you leave a gap  befor and after the audio timelines in each slide?

GapAudio.png

If you don't have that, maybe Captivate sees all the audio files as one large project file, and that indeed may lead to synchronisation issues.

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May 19, 2020 0
Most Valuable Participant ,
May 19, 2020

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FMR slides will be converted to MP4, but indeed, sometimes they lead to issues. However I don't think this is linked with your audio problems.

Did you leave a gap  befor and after the audio timelines in each slide?

GapAudio.png

If you don't have that, maybe Captivate sees all the audio files as one large project file, and that indeed may lead to synchronisation issues.

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May 19, 2020 0
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Explorer ,
May 27, 2020

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Thank you Lilybiri - placing a space at the start of audio did resolve the audio issues. 

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May 27, 2020 0
Explorer ,
May 20, 2020

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Thank you Lilybiri - just to confirm I need to move the audio to start a second after the slide? Or will a silence at the start of the audio be ok?

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May 20, 2020 0
Most Valuable Participant ,
May 20, 2020

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Did you not see the screenshot I psoted? Silence in the audio clip will not help, will be cut by CP. You need to move the audio timeline as I showed, but not for a second, may be less. I usualy have something between 0,1 and 0,5secsn depending on the weight of the audio clip

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May 20, 2020 0
Explorer ,
May 20, 2020

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Got it - thanks! Would you know why I have a slide 3 missing in the TOC?

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May 20, 2020 0
Most Valuable Participant ,
May 20, 2020

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Did you efresh the TOC? What type of slide is this? Do you have hidden slides, quiz slides?

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May 20, 2020 0
Explorer ,
May 20, 2020

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Hi Lilybiri - I do have two hidden slides but this slide is just a normal slide.

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May 20, 2020 0
Most Valuable Participant ,
May 20, 2020

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Drag the hidden slides to the bottom of the Filmstrip and Refresh the TOC. 

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May 20, 2020 0
Explorer ,
May 20, 2020

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Will I lose all my TOC labels if I reset or is refresh somewhere else

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May 20, 2020 0
Most Valuable Participant ,
May 20, 2020

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That depends how you created those labels! If you labeled slides and slide groups in the Filmstrip, you will not lose anything. However if you created the labels in the TOC directly (bad practice) and/or added more levels, you will lose everything indeed.

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May 20, 2020 0