Licence not showing in LWS

New Here ,
Dec 11, 2020

Copy link to clipboard

Copied

I purchased a licence from Captivate and have folllowed the registration instructions to set up an account with LWS, when I click through to retreive the serial number the Deploy to ID is already filled in with, I assume, my organisation ID and recognises me as the user but no serial numbers appear when I click search, nor can I amend any of the drop down menu options, like product name.

 

As it stands I cannot access the software I have paid for, so help required

TOPICS
Account management

Views

52

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Lilybiri LATEST
Most Valuable Participant ,
Dec 11, 2020

Copy link to clipboard

Copied

Are you sure this is a perpetual license for Captivate? Maybe it is a subscription license, which doesn't require a serial number but just that corrcct Adobe ID.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more