Lizenz transfer

Community Beginner ,
Nov 05, 2020

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Hi.

I work for a company, who want to transfer theire lizenz to me.

 

I think it's legal to tranfer a lizenz.!?

What informations do I need. I think, the company has to deinstall Captivate and gave me the lizenz code? 

 

 

Thanks!

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Most Valuable Participant ,
Nov 05, 2020

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German? You can write in German as well.

A very important detail is missing: are you talking about a perpetual license, which needs a serial number, or about a subscription license. In the last case, if it is an individual license it is linked to a specific Adobe ID, and you would need to talk with Adobe. If it is a perpetual license, the original user just needs to sign out on his system, and you can activate it by signing in with an Adobe ID on your system.

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Community Beginner ,
Nov 05, 2020

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Hallo Lilybiri, 

super vielen Dank.! In Deutsch ist es doch etwas leichter..:)

Captivate ist bei dem Vorbesiitzer deinstalliert.

Die Serial-Nr habe ich vorliegen. Funktioniert leider nicht.

Selbst wenn ich mich mit der adobe ID des Vorbesitzers anmelde klappt es leider nicht.

Wo muss sich der Vorbesitzer denn "sign out"en? 

 

Danke!

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Most Valuable Participant ,
Nov 05, 2020

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Being Flemish, I do understand German but will answer in English (sorry) because I would make too many 'Fehler' when trying to write.

If you have a serial number it is a perpetual license. The original user (Vorbesitzer) needs to sign out in the Help menu, here is a screenshot but of the English version:

SignOut.png

 

 

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jochenw84498058 AUTHOR LATEST
Community Beginner ,
Nov 05, 2020

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all right. Many thanks for your Answer.!

I will ask, which version of licenze is used and if a Sign out was done.

 

 

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