Loading video stuck at 50%

New Here ,
Jul 23, 2019 Jul 23, 2019

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Captivate is acting very unstable when I try to insert an MP4 video (from my computer) onto a slide. I either get a completely black screen, or a progress box immediately shows 50% and stays there.  I've tried running the file through Adobe Media Encoder - set to H264. Nothing works. Any ideas?

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Adobe Community Professional ,
Jul 23, 2019 Jul 23, 2019

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How big is the video (in megabytes)?

Have you tried inserting another small MP4 (less than 10-20 megabytes) to test whether it is the video itself that is the issue?

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New Here ,
Sep 18, 2020 Sep 18, 2020

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Good afternoon,

 

I am having the same problem. It doesn't matter the size of video I am trying to import, it won't go past 50%. I have tried a smaller video at 17mb with no luck. Any ideas?

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Adobe Community Professional ,
Sep 18, 2020 Sep 18, 2020

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I would suggest you try re-encoding the video using the Adobe Media Encoder tool that ships with Captivate.  Perhaps the video is missing some meta data that Captivate needs.

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New Here ,
Sep 21, 2020 Sep 21, 2020

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Thank you for the reply. Media Encoder gave me no help. I import the MP4 file into my queue, then click the green play button. Nothing happens. The 'elapsed' timer doesn't leave zero, the status bar doesn't change, and the time remaining shows no time. Attached is a screen shot. Encoder Capture.PNG

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New Here ,
Oct 02, 2020 Oct 02, 2020

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Any help would be greatly appreciated. I still cannot load an MP4 directly to captivate and the encoder will not function properly either.

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Adobe Community Professional ,
Oct 02, 2020 Oct 02, 2020

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This might be one of those cases where you need to get onto Adobe Support and talk to an actual Adobe technician.  This is just a user forum.

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