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Mac Catalina & Captivate 11.5.1.499 - NEED TO ROLLBACK TO LAST VERSION

Explorer ,
Nov 06, 2019

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Seems many of us people who trust our software providers by performing updates quickly, have been bricked by the incompatibility between MacOS 10.15 and Captivate 11.5.1.499

 

We are told a patch will be released sometime (maybe December). Lovely. I can't wait. Unfortunaterly, economic reality and clients constantly demanding we do work for them... necessitates we can use the software.

 

PLEASE can anybody point me to some instructions that will allow me (and others in same position) to ROLLBACK to the previous version? Thanks very much for the assistance.

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Mac Catalina & Captivate 11.5.1.499 - NEED TO ROLLBACK TO LAST VERSION

Explorer ,
Nov 06, 2019

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Seems many of us people who trust our software providers by performing updates quickly, have been bricked by the incompatibility between MacOS 10.15 and Captivate 11.5.1.499

 

We are told a patch will be released sometime (maybe December). Lovely. I can't wait. Unfortunaterly, economic reality and clients constantly demanding we do work for them... necessitates we can use the software.

 

PLEASE can anybody point me to some instructions that will allow me (and others in same position) to ROLLBACK to the previous version? Thanks very much for the assistance.

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Nov 06, 2019 0
Most Valuable Participant ,
Nov 06, 2019

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This is a question for Apple forums, because you have to roll back the iOS to the previous version, not Captivate. BTW this is not the only application struck by the incompatibility problem. Do you also complain to Apple? 

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Nov 06, 2019 0
Explorer ,
Nov 06, 2019

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Please could I have USEFUL replies only. OS rollback is verging on ridiculous when I have one application which won't work.

 

My guess is to delete Captivate latest version

download the preferred (working) version from here https://helpx.adobe.com/captivate/kb/captivate-downloads.html

reinstall (knowing it is a demo version)

reconnect the demo to the subscription

 

And trying to be a wiser person, ALWAYS be sure to connect on Adobe CAPTIVATE forums before every trying to apply an update again.

 

Let me make one more point. Adobe CREATIVE CLOUD seeks to have permission to automatically update their apps. That seems to work on the whole and not cripple user's systems. The Captivate software is vastly inferior to the CC products and frankly, I find myself feeling resentful of the additional subscription for what feels a lot like a legacy hangover.

 

[If my suggested rollback solution isn't good, someone please point that out. Thx.]

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Explorer ,
Nov 06, 2019

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I posted a little while ago in another thread Lieve, that it is a simple addition to install a code routine into an installer, to check to see if there are any incompatibilities with the OS. It's a safeguard for people such as myself who now come to expect updates to just work. We've moved on a long way in the last 20 years and it's frustrating to find myself trapped in a situation like this.

 

I am not interested one little bit in being an Apple Fanboi - I just want to get on with my job.

 

I have reason to feel frustrated. Even trying to download an older version of Captivate, filling in forms that I have filled in so may times before (why can't it see I am logged in to the page and know who I am!!), I get this error:

Access Denied

You don't have permission to access [the URL blocked by this forum] "http....Captivate_2019_LS21.dmg" on this server.

Reference #18.3f451402.1573052279.4a765b7

 

Clunky software will only be improved when customers show just how fed up they are with it.

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Nov 06, 2019 0
Most Valuable Participant ,
Nov 06, 2019

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Just wanted to tell that it has no sense to roll back Captivate, because older versions certainly will not work with Catalina. Only roll back of the iOS will make Captivate functional. Don't like to see screaming posts.

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Nov 06, 2019 0
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Explorer ,
Nov 06, 2019

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Ah yes, I understand this point. I will dig out an archaic/not updated laptop to run this software.

 

All of my earlier criticisms and irritations stand. In fact, I could add one other about this forum - as a new person here, it created a profile for me with an avatar of a pig. I have lots of Moslem friends who would be mortified by that (and Adobe has no idea about my religious affiliations). I already had a perfectly good avatar attached to my Adobe ID profile. I think this is a reasonable example of how Adobe fail to treat custoimers in a joined up way.

 

Your assumption that I am screaming is completely invalid. My dissatissfaction is rational, proportionate and utterly under control. Thanks Lieve 🙂

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