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Missing Add Hyperlink button in Captivate 9

New Here ,
Mar 20, 2019

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Hi!

I'm using Captivate 9 and the add link button is missing. I read a similar question to this one, but the person was able to solve the problem by closing and re-opening Captivate. I did that and it didn't work. So currently I don't have an add link button. Do you have any idea how can I get it back?

nolink.png

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Missing Add Hyperlink button in Captivate 9

New Here ,
Mar 20, 2019

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Hi!

I'm using Captivate 9 and the add link button is missing. I read a similar question to this one, but the person was able to solve the problem by closing and re-opening Captivate. I did that and it didn't work. So currently I don't have an add link button. Do you have any idea how can I get it back?

nolink.png

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Most Valuable Participant ,
Mar 20, 2019

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Try to clean the Preferences. You need admininstrator rights. Look in the subfolder 'utils' under the installation folder and run the CleanPreferences.... file appropriate for your OS, while Captivate is closed.

You may also clean the cache.... it can have grown pretty big. That can be done from the Preferences.

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Community Beginner ,
May 19, 2020

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Hello! 

This issue just popped up for me recently, although the list time I was working in CP I didn't have to edit any hyperlinks.

 

I tried running the CleanPreferences app as administrator, but it only flashed for a second. Doesn't seem like it did anything. Clearing cache didn't do it either.

 

Is there something I'm doing wrong with the ClearPreferences utility?

Thanks!

Sarah

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Most Valuable Participant ,
May 19, 2020

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Can you tell exactly the situatino where you don't see the hyperlinks? They are not availabel everywhere. One example is: you will not have it when  you are in a state of a multistate object.

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Community Beginner ,
May 19, 2020

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It's text in a caption. I actually have a few on this particular slide - just inline links. But I can't edit the existing ones nor can I add a new one. It's like the space for the add hyperlink or edit and delete hyperlink buttons are there but the button is missing. The screenshot in the initial post is exactly what I'm seeing.

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Most Valuable Participant ,
May 19, 2020

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Possible corruption either of the project or Captivate

If you do not have the same issue when starting a new project, it should be the project (maybe only that slide). If you have the same problem, Clean the Preferences.

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Community Beginner ,
May 19, 2020

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Blast. Well I'll keep digging. Compare/contrast with other captions / objects that work. Thanks for your ideas!

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