Missing Assets

New Here ,
May 29, 2020

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I am still having issues getting my Assets to open.  It just freezes and locks up the program.  Support said it was a known issue and just reported to them so I looked and there was an Adobe update so I deleted it and reinstalled the assets and it resolved for one day, then the update came back and now I can't delete that.  Does anyone know if adobe has resolved this?

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1 Correct Answer

Most Valuable Participant , May 29, 2020
Lilybiri Most Valuable Participant , May 29, 2020
Which exact version number are you using? Look under Help, About Captivate. Did you already try to delete folders in eLearning Assets (under Public Documents) so that a fresh copy can be restored?

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Most Valuable Participant ,
May 29, 2020

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Which exact version number are you using? Look under Help, About Captivate.

Did you already try to delete folders in eLearning Assets (under Public Documents) so that a fresh copy can be restored?

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New Here ,
May 29, 2020

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Am on the latest version, just installed this month.  I'm sure one of the times I deleted the folder. I've done this numerous times but deleting the folder did work and it seems resolved now, thanks!

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Lilybiri LATEST
Most Valuable Participant ,
May 30, 2020

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Even  though you installed recently, it is always wise to check the version number. That is the reason why I asked for it, would also have told me which OS you are using.

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