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Missing properties panel

New Here ,
Mar 28, 2020

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Captivate 2019 Line Properties panel is missing all of a sudden.  I'd like to change line color and thickness but all that shows up in the properties panel is shadow Shadow and Refelection options.  I tried clearing cache and restarting the system to no avail?

 

What the Sam Hill is going on?

 

addendum:  the properties panel is randomly disappearing on other shapes too. 

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Missing properties panel

New Here ,
Mar 28, 2020

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Captivate 2019 Line Properties panel is missing all of a sudden.  I'd like to change line color and thickness but all that shows up in the properties panel is shadow Shadow and Refelection options.  I tried clearing cache and restarting the system to no avail?

 

What the Sam Hill is going on?

 

addendum:  the properties panel is randomly disappearing on other shapes too. 

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Mar 28, 2020 0
Adobe Community Professional ,
Mar 28, 2020

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Could you show us screenshots of what you see?

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Mar 28, 2020 0
Most Valuable Participant ,
Mar 29, 2020

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The line object is bit special, lacks a lot of properties which are available for other shapes (rotation angle is only one of them). Reason why I often replace it by a rectangular shape. Somethiing is awry with this shape.

However, did you try to clean the Preferences? Find the subfolder 'utils' under the installation folder. Run the CleanPreferences.. file appropriate for your OS, whilce Captivate is closed.

 

Could you please check the exact version number under Help About Updates? There are many versions of CP2019.

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Mar 29, 2020 0
Participant ,
Oct 16, 2020

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I'm also missing the Properties Panel all of a sudden.  I tried clearing the cache and also running the CleanPreferences files as suggested in another post but it didn't fix the problem.  Is there anything else I can try?

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Oct 16, 2020 0
Lilybiri LATEST
Most Valuable Participant ,
Oct 16, 2020

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You miss it completely or part of it?

Are you on the Newbie or the Expert UI?

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Oct 16, 2020 0