We're having issues issues inserting an MP4 on a slide and then publishing as HTML5 for our LMS. The chosen skin for the MP4 does not appear as the playbar for the MP4, I'm assuming because these are flash based? So it looks like there is another playbar that automatically takes it's place when viewing as HTML5. The problem with this playbar is that the controls do not work properly. After playing the video, all buttons will cause the video to start over from the beginning, instead of for example, pausing or using the progress indicator to skip ahead. The same thing happens when previewing in both HTML5 and the SCORM cloud. When previewing in "Browser" mode it works fine though, with the SWF playbar. We are using Captivate 9. Thanks.
Did you not post this question elsewhere as well? Have a feeling that I already answered it in the portal.
You probably use event video, where you can have a control panel for the video. Reason is that the video will play totally independent of Captivate. If you use slide video, you can use Captivate to control the video, because it is synchronized with the slide timeline.
You are not using a responsive project, since you publish to mp4. Any reason why you prefer Event video?