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MP4 Video cuts off at end within Adobe Captivate

Explorer ,
Oct 07, 2018

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Hello,

I have embedded a short video (9 seconds) in to my eLearning. It is a 'Multi-slide synchronized video' that I have loaded from my computer, so it isn't being watched using a streaming service, the actual file is embedded in to the eLearning.

The very end of the video continues to get cut off. The video doesn't get cut off when I watch it using my local media player.

I have tried:

  • Making the slide longer
  • Adjusting the placement of the video on the slide timeline
  • Changing the name of the file
  • Deleted and re-uploading the file

I just can't seem to fix it.

I've seen this issue around but haven't yet seen a fix. Any advice would be much appreciated.

Michelle

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MP4 Video cuts off at end within Adobe Captivate

Explorer ,
Oct 07, 2018

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Hello,

I have embedded a short video (9 seconds) in to my eLearning. It is a 'Multi-slide synchronized video' that I have loaded from my computer, so it isn't being watched using a streaming service, the actual file is embedded in to the eLearning.

The very end of the video continues to get cut off. The video doesn't get cut off when I watch it using my local media player.

I have tried:

  • Making the slide longer
  • Adjusting the placement of the video on the slide timeline
  • Changing the name of the file
  • Deleted and re-uploading the file

I just can't seem to fix it.

I've seen this issue around but haven't yet seen a fix. Any advice would be much appreciated.

Michelle

Views

141

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 07, 2018 0
Most Valuable Participant ,
Nov 07, 2018

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Which version of Captivate are you using, on which OS? Please, check the full version number which you can find under Help, About Captivate.

DId you test after uploading to a webserver?

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Nov 07, 2018 0
Explorer ,
Nov 08, 2018

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I uploaded the video to youtube and it worked great, it's definitely a captivate issue.

I found other people had experienced the same issue and never found a resolution - so I think it might be a bug.

I'm 2017 Release 10.0.0.193.

I ended up extending the video even though that wasn't ideal - it was the only way to stop Captivate from cutting it off that worked.

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Nov 08, 2018 0
Lilybiri LATEST
Most Valuable Participant ,
Nov 08, 2018

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Did you try to update to 10.0.1.285?

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Nov 08, 2018 0