MP4 Video recorded with Active Presenter won't load

New Here ,
Nov 13, 2020

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Hello,

 

I hope you can help me. I recorded a video using a program called Active Presenter. No I wanted to edit it in Adobe Captivate, but it won't load despite being a mp4 video.

 

Did I miss something? When I loaded a video sent by a colleague AC did start media encoder all by itself to change the format. Here it simple says that the file is "wrong or broken"

 

Sorry for being such a newbie and thanks alot in advance!

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MP4 Video recorded with Active Presenter won't load

New Here ,
Nov 13, 2020

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Hello,

 

I hope you can help me. I recorded a video using a program called Active Presenter. No I wanted to edit it in Adobe Captivate, but it won't load despite being a mp4 video.

 

Did I miss something? When I loaded a video sent by a colleague AC did start media encoder all by itself to change the format. Here it simple says that the file is "wrong or broken"

 

Sorry for being such a newbie and thanks alot in advance!

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Nov 13, 2020 0
Most Valuable Participant ,
Nov 13, 2020

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Try launching Adobe Media Encoder (included with Captivate) and convert to H264. It is very probable that a wrong condec was used.

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New Here ,
Nov 13, 2020

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Thanks a lot for your message, but unfortunately I just tried to start it and it says that my version expired. My captivate license is a little bit over one year old... 

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Nov 13, 2020 0
Lilybiri LATEST
Most Valuable Participant ,
Nov 13, 2020

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Did you stop paying for a subscription license? Which exact version of Captivate are you using? Look under Help, About Captivate for the full version number.

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