My adobe Captivate (Mac) workspace keeps jumping and hiding.

[halanew]

My adobe Captivate (Mac) workspace keeps jumping and hiding. I need help to fix this. I have reinstalled the software but this thing keeps happening.

[Lilybiri]

This version?

Update for Mac Users - Adobe Captivate 2019 Build for macOS Big Sur (macOS 11) is here! - eLearning

[halanew]

Yes. Downloaded today. 

Captivate_2019_LS21

[Lilybiri]

Sorry, cannot help you more (am a Windows user) but wanted to verify that you had the most recent version. 

Will invite a staff member who may be able to help you.

[halanew]

Thanks

[AJIT_M]

Hi,

I have sent you a private message and shared the details to contact us directly so that we can connect and look into the issue.

I will be looking forward to your response.

Regards,

Ajit

[halanew]

Thanks Ajit.

I have sent email on the address provided and never heard back. Could you please check. 

Thanks.

[AJIT_M]

Hi Everyone,

Sharing an update that the issue has been fixed by installing the Captivate 2019 certified build for Mac Big Sur- 

https://elearning.adobe.com/2021/02/update-for-mac-users-adobe-captivate-2019-build-for-macos-big-su...

Regards,

Ajit

[halanew]

Many thanks for sorting this out. Much appreciated.

[ianh29488303]

Hi,

Does this fix work on Monterey 12.1 as having similar problem but updater says I am up to date...

each mouse action appears to send slides to goodness knows where and only way can find them again is shrink to 25% zoom in but same happens again

have used  CleanPreferencesMac in Utils- as often use external screens and another user had found that had worked but not for me and unable to do even basic edits

Really don't want to switch to Articulate on my PC if can avoid it so any help wouold be welcome

Thx

[ianh29488303]

Update: Seems to work on Monterey also 🙂