My adobe Captivate (Mac) workspace keeps jumping and hiding.

New Here ,
Mar 19, 2021 Mar 19, 2021

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My adobe Captivate (Mac) workspace keeps jumping and hiding. I need help to fix this. I have reinstalled the software but this thing keeps happening.

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Most Valuable Participant ,
Mar 19, 2021 Mar 19, 2021

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New Here ,
Mar 19, 2021 Mar 19, 2021

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Yes. Downloaded today. 

Captivate_2019_LS21

 

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Most Valuable Participant ,
Mar 19, 2021 Mar 19, 2021

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Sorry, cannot help you more (am a Windows user) but wanted to verify that you had the most recent version. 


Will invite a staff member who may be able to help you.

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New Here ,
Mar 19, 2021 Mar 19, 2021

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Thanks

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Adobe Employee ,
Mar 19, 2021 Mar 19, 2021

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Hi,

I have sent you a private message and shared the details to contact us directly so that we can connect and look into the issue.

I will be looking forward to your response.

Regards,

Ajit

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New Here ,
Mar 26, 2021 Mar 26, 2021

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Thanks Ajit.

I have sent email on the address provided and never heard back. Could you please check. 

Thanks.

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Adobe Employee ,
Mar 26, 2021 Mar 26, 2021

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Hi Everyone,

Sharing an update that the issue has been fixed by installing the Captivate 2019 certified build for Mac Big Sur- 

https://elearning.adobe.com/2021/02/update-for-mac-users-adobe-captivate-2019-build-for-macos-big-su...

Regards,

Ajit

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New Here ,
Mar 27, 2021 Mar 27, 2021

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Many thanks for sorting this out. Much appreciated.

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