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My work area is missing

New Here ,
May 29, 2020

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When I open captivate all I see is the top nav bar. The work area is missing or invisible. When I click on "master slide" it even shows the "master slide view" text but not the underlying work area. On a mac if that helps

 

Screenshot 2020-05-29 at 10.05.44 AM.png

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Correct answer by Lilybiri | Most Valuable Participant

I can see that you are on Mac, but since there are vera rarely Mac users around to help their peers, do pop in. May I suggest to clear the Preferences? Find the subfolder 'utils' under the installation folder and fun 'CleanPreferencesMac' while Captivate is closed. I hope ou find that folder because finding a file seems to be a big adventure for Mac users while it is very easy for Win users like me.

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My work area is missing

New Here ,
May 29, 2020

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When I open captivate all I see is the top nav bar. The work area is missing or invisible. When I click on "master slide" it even shows the "master slide view" text but not the underlying work area. On a mac if that helps

 

Screenshot 2020-05-29 at 10.05.44 AM.png

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Correct answer by Lilybiri | Most Valuable Participant

I can see that you are on Mac, but since there are vera rarely Mac users around to help their peers, do pop in. May I suggest to clear the Preferences? Find the subfolder 'utils' under the installation folder and fun 'CleanPreferencesMac' while Captivate is closed. I hope ou find that folder because finding a file seems to be a big adventure for Mac users while it is very easy for Win users like me.

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May 29, 2020 0
Most Valuable Participant ,
May 29, 2020

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I can see that you are on Mac, but since there are vera rarely Mac users around to help their peers, do pop in. May I suggest to clear the Preferences? Find the subfolder 'utils' under the installation folder and fun 'CleanPreferencesMac' while Captivate is closed. I hope ou find that folder because finding a file seems to be a big adventure for Mac users while it is very easy for Win users like me.

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May 29, 2020 1
New Here ,
May 29, 2020

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that did the trick! it was exactly where you said it would be: Applications > Captivate > utils for any other mac users who have this problem

 

thanks again you are a life saver

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May 29, 2020 0
Lilybiri LATEST
Most Valuable Participant ,
May 29, 2020

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You're welcome! Refreshig to hear a Mac user appreciating help, mostly I hear only complaints. Nothing to do with you at all.

If you had customisation, some may be lost after this workflow. The Preferences folder is under your profile, and by cleening it a new 'virgin' copy is installed from the original.  Cannot point to a blog which has more information about this, because I am a poor Windows user. Kidding 🙂

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May 29, 2020 0