Name needs to be updated on Adobe Credential Management

New Here ,
Dec 12, 2020

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Hi, I signed up to take a certification exam and was redirected to Adobe Credential Management https://www.certmetrics.com/adobe/default.aspx

I signed up through PSI Exams using that link and was registered under the wrong name. As a result, I wasn't able to take my exam. I can't edit the name on Adobe Credential Management or PSI Exams and was told to post here in order to contact the Certification Support Team. I need my name to be corrected on Adobe Credential Management and PSI Exams and a refund for the exam that I was unable to take.

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Most Valuable Participant ,
Dec 12, 2020

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You posted this in the Captivate forums but that seems not to be correct location.

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New Here ,
Dec 12, 2020

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I know. Adobe Support told me to specifically post here even though I pointed out this seems wrong. They said the team that handles Capitivate also handles certification requests, which sounds wrong to me and I pointed it out multiple times. I don't know why I was asked to post on a public forum about my personal account problem either.

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Most Valuable Participant ,
Dec 12, 2020

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You may ignore that questions here are not answered by an Adobe team, but by other Captivate users. It is only rarely that a staff member appears to answer a question. As a user I have no idea what you are talking about, although I have been answering Captivate questions since a decade. I suspect that is the same for other Captivate users offering help here regularly.  I am sorry.

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Olina23 AUTHOR LATEST
New Here ,
Dec 12, 2020

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I know, it truly makes no sense why Adobe Support would ask me to post here. I told them as well and they said the only thing I can do to contact the appropriate team is post in this specific forum. Makes absolutely no sense.

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