• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

New to Captivate 2019 -- Can not open a new project

New Here ,
Dec 16, 2020 Dec 16, 2020

Copy link to clipboard

Copied

Just purchased and downloaded my license for Captivate 2019. My PC will open the app but it crashes as soon as I choose to create a new project or try to open an existing file. My older files open on my Mac with the trial version. Any direction would be appreciated. I feel I am missing something fundamental.

 

Thanks

Anne

Views

107

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 16, 2020 Dec 16, 2020

Copy link to clipboard

Copied

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the  Captivate forum so that proper help can be offered.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 16, 2020 Dec 16, 2020

Copy link to clipboard

Copied

LATEST

Bit confused: are you on a Mac or a PC now? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Help resources