New to Captivate 2019 -- Can not open a new project

New Here ,
Dec 16, 2020

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Just purchased and downloaded my license for Captivate 2019. My PC will open the app but it crashes as soon as I choose to create a new project or try to open an existing file. My older files open on my Mac with the trial version. Any direction would be appreciated. I feel I am missing something fundamental.

 

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Anne

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Adobe Community Professional ,
Dec 16, 2020

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the  Captivate forum so that proper help can be offered.

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Lilybiri LATEST
Most Valuable Participant ,
Dec 16, 2020

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Bit confused: are you on a Mac or a PC now? 

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