No Audio on iPhone (SCORM HTML5 Content exporting using captivate 19)

[Wasim Saleh Sheraz]

Hi There,

I am working on SCORM content. It works well on all browsers on desktop but it won't play sound on iPhone. It gives an error of  "Translation resource NaN" when I close the error... there is no sound on iPhone. I would like to ask if anyone has any solution for this problem? thanks in advance!

[Eric Dumas]

Hi,

Can you confirm which LMS you are using and what options you selected for your export (screenshots would help) ?

[Wasim Saleh Sheraz]

I am using "valamis version" It supports SCORM 1.2 and all my Courses are working properly on LMS. I am making courses as scaleable so it can fit on any screen. But on iPhone there is no audio. I am having single channel audio.. no background music, no button clicks. Iam attacing the screenshots 

[Lilybiri]

I cannot help you with the iPhone issue, but for those who are able to help, can you please mention the version of the iOS you use? I suppose this is a responsive project, did you cope with the AutoPlay disabling in any way (some do not work on iOS devices)?

[Wasim Saleh Sheraz]

Sir, I am testing on iOS 13 iPhone 

[Lilybiri]

I am not a 'Sir' 🙂

What about the Autoplay: did you use any tweaking scenario?

[Wasim Saleh Sheraz]

OK 🙂

Auto play is off and I have simple animation created within the Captivate and voice over the content.