• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

PDFs not appearing on mobile devices

New Here ,
Mar 03, 2020 Mar 03, 2020

Copy link to clipboard

Copied

So for the project my team is working on, the learners need to have access to two PDFs. We know they can be uploaded as Resources in Captivate Prime, but they would ideally be able to be accessed through the course itself.

 

We have Captivate 2019 and have tried using the Web object, hyperlinks (to open as a new window), and buttons (again, in a new window) and are publishing the project in HTML5. Every time we've tested it in Captivate Prime, the PDFs appear just fine on computers but fail to load at all on devices.

 

We've tried saving the course as both responsive and non-responsive, have tried manually placing the PDFs in the zip folders, and letting Captivate package the PDFs into the course itself. Nothing has worked.

 

Any help would be appreciated!

TOPICS
Advanced , Advanced actions

Views

236

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 03, 2020 Mar 03, 2020

Copy link to clipboard

Copied

You need to put the pdfs in the callees subfolder. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 05, 2020 Mar 05, 2020

Copy link to clipboard

Copied

LATEST

Lilybiri, thank you for your response.

 

We gave the fix a shot and got the same results. With the project's deadline, we've just scrapped the PDFs altogether and just embedded them as resources in Prime.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Help resources