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Presenter 11 - Sound does not play in Safari

New Here ,
Jul 10, 2020

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Hello,

 

We are using Presenter 11.1.5 and publishing to HTML 5.  

 

On Windows computers we have tested in Chrome, Edge and IE 11 and everything is working fine, when we press the play button on the first slide the audio starts playing.

 

On Mac OS/X and Safari the play bar shows buffering and stays like that no matter how long we let it wait.  If we push Play the audio does not play.  If we click on Rewind and then Play the audio plays fine.

 

Any help is appreciated.

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Audio and video

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Presenter 11 - Sound does not play in Safari

New Here ,
Jul 10, 2020

Copy link to clipboard

Copied

Hello,

 

We are using Presenter 11.1.5 and publishing to HTML 5.  

 

On Windows computers we have tested in Chrome, Edge and IE 11 and everything is working fine, when we press the play button on the first slide the audio starts playing.

 

On Mac OS/X and Safari the play bar shows buffering and stays like that no matter how long we let it wait.  If we push Play the audio does not play.  If we click on Rewind and then Play the audio plays fine.

 

Any help is appreciated.

TOPICS
Audio and video

Views

15

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 10, 2020 0

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