Copy link to clipboard
Copied
I am unable to connect Presenter to Prime when attempting to publish from Presenter. The prime drop down is blank. Note: Captivate connects fine on my PC.
Copy link to clipboard
Copied
Hi Marc,
Since you would be publishing first time to Adobe Captivate Prime from Presenter, there will be no entries for your Prime account.
You should click on Publish button and publish your project to you Prime account.
From next time onwards, you will directly be able to select the Prime account from the drop down,
Regards,
Zeeshan Hussain
Adobe Presenter Engineering Team
Copy link to clipboard
Copied
After I click Publish a window appears but the file is never published. Note: OK button is greyed out (Not Shown).
Copy link to clipboard
Copied
I am experiencing the exact same issue.
Copy link to clipboard
Copied
I am using a trial version of Presenter 11.1 with PowerPoint 2016. I am having the same problem with with no accounts listed in the pull-down, and the problem that the OK button stays grey if I Publish.
I can connect and log in using the Adobe Connect option, but the OK button is grey as well. I can upload static files, but not interactive. Zip files will not upload.
Thanks,
Scott
Copy link to clipboard
Copied
Not sure if you were able to fix the issue, but I tried it several months ago and got this working. Try the steps below:
Open registry on your computer and got the location below
HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Presenter\11.0\PrimeAccounts
Create a new string with a name StartURL and add the value as https://captivateprime.adobe.com/inappstarter.html
Copy link to clipboard
Copied
Does anyone have an answer to this issue? I verified the correct string in the regestry.