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Previews not loading

New Here ,
Jul 02, 2019

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Since yesterday, my Captivate projects are not loading when trying to preview. It's just a continuous circle spinning. Is anyone else having this issue?

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Previews not loading

New Here ,
Jul 02, 2019

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Since yesterday, my Captivate projects are not loading when trying to preview. It's just a continuous circle spinning. Is anyone else having this issue?

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Most Valuable Participant ,
Jul 02, 2019

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Can you tell:

  • Which version are you using as mentioned under Help, About Captivate?
  • Are you talking about a non-responsive or a responsive project?
  • Which Preview method are you using?

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New Here ,
Jul 02, 2019

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I'm sorry! 

Adobe Captivate 2019 v. 11.0.0.243, Responsive project

I've attempted all preview methods. Sporadically, the "next 5 slides" will work. Usually, I just use the 'project' or 'from this slide' preview.

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Most Valuable Participant ,
Jul 02, 2019

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There have been two upgrades, you are still on the first release of 11. Present release is 11.5.0.476, before it was 11.0.1.266.

You said 'since yesterday'. All preview mehtods for a Fluid Boxes project use a browser, which browsers did you try? Have they been updated? Is it happening for all browsers?

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New Here ,
Jul 02, 2019

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I have tried with Google Chrome and Microsoft Edge. I will check for the updates. 

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New Here ,
Jul 02, 2019

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I am having the same issue trying to preview HTML5 with a 3-slide project, and I am on Captivate 2019 (v11.5.0.476). I am using both Chrome and IE.

I have a separate install of Captivate 2017 (v10.0.0.192) where I created the same 3-slide project, and I'm able to preview in both browsers with no issues.

I noticed a difference in the preview URL:

2019 HTML5 Preview URL: http://html5temp8804310345721pre/index.html

2017 HTML5 Preview URL: localhost:9806/HTML5Temp7052315390622Pre/index.html

I tried adding "localhost:9806/" to the 2019 URL, but still did not get the preview.

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New Here ,
Jul 02, 2019

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I did the same thing with the URLs. I spoke to Adobe Support, but they couldn't give me an answer. They're going to research and let me know something in 1-2 (she said anyway). If I happen to hear back from them, I'll post any response.

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New Here ,
Oct 08, 2019

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Did you get an answer? I'm now facing the same issue.

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