• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Problem creating a new project in Captivate 2017

New Here ,
Oct 26, 2018 Oct 26, 2018

Copy link to clipboard

Copied

Hi,

I have just installed Captivate 2017 on a MacBook running macOS Sierra. When starting up, after selecting "New" then "Responsive Project" or "Blank Project", a window with "Loading Themes" or "Creating Objects" briefly appears and nothing happens.

Thanks for any suggestions.

Scott

Views

160

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Oct 26, 2018 Oct 26, 2018

Might also be worth checking that the version of Cp 2017 that you installed is the latest build.  I seem to remember that early versions of Cp 2017 had some issues with MAC OS.

Votes

Translate

Translate
Community Expert ,
Oct 26, 2018 Oct 26, 2018

Copy link to clipboard

Copied

Is Captivate installed on your system, not on a networked drive? Do the paths in Preferences, General settings (accessible bfrom the welcome screen) point to your system, not to a networked drive? Check also the version number, there was a late patch, version should be 10.0.1.285.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 26, 2018 Oct 26, 2018

Copy link to clipboard

Copied

Might also be worth checking that the version of Cp 2017 that you installed is the latest build.  I seem to remember that early versions of Cp 2017 had some issues with MAC OS.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 26, 2018 Oct 26, 2018

Copy link to clipboard

Copied

LATEST

Thankyou Lilybiri. It was installed on my system and i checked the paths.  Thanks for your prompt reply.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Help resources