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Problem loader on video

New Here ,
Nov 09, 2018 Nov 09, 2018

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Hello,

i have a problem with video in captivate.
when a video dont start from the begening of  a slide,  a grey screen and  loader  appear when i play the slide.

Is there a solution for this ?

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Community Expert ,
Nov 09, 2018 Nov 09, 2018

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Video has to be loaded. Are you using event video or synchronized video? Which version, please?

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New Here ,
Nov 09, 2018 Nov 09, 2018

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the version Captivate 2017.
I only put the video on the slide.

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New Here ,
Nov 09, 2018 Nov 09, 2018

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i want to use several  small video during my presentation. But dont want to see this loader during the presentation.

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Community Expert ,
Nov 09, 2018 Nov 09, 2018

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Sorry, but video files are large. If you embed them (streaming video could be a solution) they have to be loaded. All depends also on the bandwidth and used devices of course.

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New Here ,
Nov 09, 2018 Nov 09, 2018

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this problem appear  only on Edge navigator not whith Chrome, IE or firefox.

Is not a problem of size my video  is only 169 Ko!

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Community Expert ,
Nov 09, 2018 Nov 09, 2018

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Are you publishing to SWF? Edge browser doesn't support Flash content anymore, contrary to the other browsers.

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New Here ,
Nov 09, 2018 Nov 09, 2018

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No i publish in html5

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Community Expert ,
Nov 09, 2018 Nov 09, 2018

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Sorry, have no idea why this is happening only on Edge.

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New Here ,
Nov 09, 2018 Nov 09, 2018

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thank's for your answers, i'm just sad for my client, this is the second problem with captivate without solution.

The first one was :

Sound mute restart sometime when changing slide

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Community Expert ,
Nov 09, 2018 Nov 09, 2018

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Problem is that I cannot reproduce your problems myself.

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New Here ,
Nov 09, 2018 Nov 09, 2018

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ok i would like try with captivate 2019 but impossible to launch it without crash, i think i m not Lucky whith this product.

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Community Expert ,
Nov 10, 2018 Nov 10, 2018

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Check the file size of the video. Also, check the bit rate. When you encode your video for publishing make sure you choose settings that are appropriate for delivery over the internet. So often people publish their videos only thinking about getting the best quality instead of thinking about optimizing for fast delivery. I would rather have a lower resolution and lower bitrate video that starts right away then have my learners sitting there waiting for what seems like forever for a video to start.

Paul Wilson, CTDP

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Explorer ,
Nov 12, 2018 Nov 12, 2018

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Well...

When it's HTML5 and MP4-files there is not much you can do about the buffering/preloading issue. In the future I hope Adobe will take a look at Media Source Extensions.

I would recommend, that you host your video files on a CDN and then embed them into your slides.

/Jacob

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New Here ,
Nov 15, 2018 Nov 15, 2018

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Thank's for your  answers but  Is not a problem of size. The problem is just with captivate and Edge.

After three month I think than captivate is not the best Adobe application.

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Community Expert ,
Nov 15, 2018 Nov 15, 2018

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Captivate is Adobe's unique eLearning authoring tool.  Since this only happens in Edge, why do you blame Captivate and not that browser?  Did you check the setup of Edge? 

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New Here ,
Nov 15, 2018 Nov 15, 2018

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I think that customer do not have to be to oblige to modify the configuration of their browser.

ok possible is not an Adobe problem … sorry  but my impossible instalation of captivate 2019 without crash is probably an adobe problem.

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