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Problem loader on video

New Here ,
Nov 09, 2018

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Hello,

i have a problem with video in captivate.
when a video dont start from the begening of  a slide,  a grey screen and  loader  appear when i play the slide.

Is there a solution for this ?

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Problem loader on video

New Here ,
Nov 09, 2018

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Hello,

i have a problem with video in captivate.
when a video dont start from the begening of  a slide,  a grey screen and  loader  appear when i play the slide.

Is there a solution for this ?

capture.jpg

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179

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Nov 09, 2018 0
Most Valuable Participant ,
Nov 09, 2018

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Video has to be loaded. Are you using event video or synchronized video? Which version, please?

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Nov 09, 2018 0
New Here ,
Nov 09, 2018

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the version Captivate 2017.
I only put the video on the slide.

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Nov 09, 2018 0
New Here ,
Nov 09, 2018

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i want to use several  small video during my presentation. But dont want to see this loader during the presentation.

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Nov 09, 2018 0
Most Valuable Participant ,
Nov 09, 2018

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Sorry, but video files are large. If you embed them (streaming video could be a solution) they have to be loaded. All depends also on the bandwidth and used devices of course.

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Nov 09, 2018 0
New Here ,
Nov 09, 2018

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this problem appear  only on Edge navigator not whith Chrome, IE or firefox.

Is not a problem of size my video  is only 169 Ko!

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Nov 09, 2018 0
Most Valuable Participant ,
Nov 09, 2018

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Are you publishing to SWF? Edge browser doesn't support Flash content anymore, contrary to the other browsers.

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Nov 09, 2018 0
New Here ,
Nov 09, 2018

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No i publish in html5

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Nov 09, 2018 0
Most Valuable Participant ,
Nov 09, 2018

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Sorry, have no idea why this is happening only on Edge.

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Nov 09, 2018 0
New Here ,
Nov 09, 2018

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thank's for your answers, i'm just sad for my client, this is the second problem with captivate without solution.

The first one was :

Sound mute restart sometime when changing slide

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Nov 09, 2018 0
Most Valuable Participant ,
Nov 09, 2018

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Problem is that I cannot reproduce your problems myself.

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Nov 09, 2018 0
New Here ,
Nov 09, 2018

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ok i would like try with captivate 2019 but impossible to launch it without crash, i think i m not Lucky whith this product.

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Nov 09, 2018 0
Adobe Community Professional ,
Nov 10, 2018

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Check the file size of the video. Also, check the bit rate. When you encode your video for publishing make sure you choose settings that are appropriate for delivery over the internet. So often people publish their videos only thinking about getting the best quality instead of thinking about optimizing for fast delivery. I would rather have a lower resolution and lower bitrate video that starts right away then have my learners sitting there waiting for what seems like forever for a video to start.

Paul Wilson, CTDP | https://captivateteacher.com

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Nov 10, 2018 0