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Problem with 360 image and video: CP 2019

New Here ,
Sep 07, 2018

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Hi

Mac Pro, 2016, High Sierra,

2.5 GHz Intel Core i7

16 GB 1600 MHz DDR3

AMD Radeon R9 M370X 2048 MB

Intel Iris Pro 1536 MB

Captivate 2019

Whenever I try to add a 360 video or image I can't get it to work.

1. The image/screen is placed on screen

2. Images do not rotate

3. unable to add hot spots

4. when I add a new 360 slide it already has the previous 360/image on it.

5, if i close the file and start a new one it already has the image from the previous file!! and on all the slides I might add.

6. previewing the project does not show anything

The images are 360 as I can get them to work in other software and I have used ME to ensure they are H263 both VR and Non VR and used Photoshop to create 360 panaroma as well all fail

I opened the sample file in that comes with it.  All the 360 images looked like the one I had been testing but when I run it in preview it works

Any ideas?

Andy

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Problem with 360 image and video: CP 2019

New Here ,
Sep 07, 2018

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Hi

Mac Pro, 2016, High Sierra,

2.5 GHz Intel Core i7

16 GB 1600 MHz DDR3

AMD Radeon R9 M370X 2048 MB

Intel Iris Pro 1536 MB

Captivate 2019

Whenever I try to add a 360 video or image I can't get it to work.

1. The image/screen is placed on screen

2. Images do not rotate

3. unable to add hot spots

4. when I add a new 360 slide it already has the previous 360/image on it.

5, if i close the file and start a new one it already has the image from the previous file!! and on all the slides I might add.

6. previewing the project does not show anything

The images are 360 as I can get them to work in other software and I have used ME to ensure they are H263 both VR and Non VR and used Photoshop to create 360 panaroma as well all fail

I opened the sample file in that comes with it.  All the 360 images looked like the one I had been testing but when I run it in preview it works

Any ideas?

Andy

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Sep 07, 2018 0
Most Valuable Participant ,
Sep 07, 2018

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Are you talking about adding a 360 slide to a normal project, or a VR project?  How exactly did you add the image?

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Sep 07, 2018 0
New Here ,
Sep 11, 2018

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Figured out the problem, i was dragging and dropping the image/video. You have to use the central button.

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Sep 11, 2018 0
Most Valuable Participant ,
Sep 11, 2018

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Good catch, already found out myself. Apparently that central button is the only way to detect the image to be a 360 image.

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Sep 11, 2018 0
Dom1471 LATEST
New Here ,
Oct 09, 2018

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This is correct.  To be specific, do not drag and drop your 360 degree assets into your project, you have to click the + button "Add 360 image / Video" and select from there, otherwise it will not work correctly.

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Oct 09, 2018 0