• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Problem with Captivate quiz slide

New Here ,
May 05, 2020 May 05, 2020

Copy link to clipboard

Copied

I’m having problems with a quiz slide.  This slide is set up for the user to select 4 correct options.  When I preview this slide, it works fine for me. However, when I try publishing it, I can’t select one of the correct options, and thus I can't answer the quiz correctly.

 

Has anyone ever had this issue or have any idea how to resolve this?

Views

438

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 05, 2020 May 05, 2020

Copy link to clipboard

Copied

Can you please insert screenshots of your question slide and the Quiz tab settings you are using for it?  Unless we can see what you are seeing it would be quite difficult to guess the solution.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 05, 2020 May 05, 2020

Copy link to clipboard

Copied

Screen Shot 2020-05-05 at 10.20.16 PM.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 05, 2020 May 05, 2020

Copy link to clipboard

Copied

Above is a screenshot of the slide in Captivate.  When I tried publishing this project, the option Caller's name couldn't be clicked.  However, it worked fine when I previewed this slide in Captivate.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 05, 2020 May 05, 2020

Copy link to clipboard

Copied

If just that one item seems to be corrupted, your quickest route to fixing the issue is probably just to delete this slide and insert another one.  Trying to track down the source of the corruption is not usually going to give you a faster solution.  If rebuilding the slide does not resolve the issue, we can try something else.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 06, 2020 May 06, 2020

Copy link to clipboard

Copied

Hi Rod, I believe that would be the quickest solution as well.  I will just try to recreate this slide.  Thanks!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 06, 2020 May 06, 2020

Copy link to clipboard

Copied

You seem to have deleted some embedded objects. Moreover I see several shape buttons, can you explain their goal?  Are those the Back and Next buttons? Not a good idea to allow free navigation in quiz slides and I would have those buttons not individually on each slide but on the master slide. The Timeline panel shows only part of the timelines. Any reason why you shortened the duration of the quiz slide?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 06, 2020 May 06, 2020

Copy link to clipboard

Copied

LATEST

Yes, those are Back, Next, and Submit buttons.  This is a course I was sent from my job to look into and fix.  I agree those buttons should have been on a Master Slide.  I'm not sure why the duration of the slide was shortened. 

 

Thanks for your respose!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Help resources