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problem with elearning assets after 11_5 installation

Community Beginner ,
Jun 17, 2019

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The installation guide mentioning installing elearning asset. but apparently it is quite useless since 11_5 incorporating some assets.

however the elearning_asset installation is for 11_0 not for 11_5.

so we end up losing some characters in the assets.

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problem with elearning assets after 11_5 installation

Community Beginner ,
Jun 17, 2019

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The installation guide mentioning installing elearning asset. but apparently it is quite useless since 11_5 incorporating some assets.

however the elearning_asset installation is for 11_0 not for 11_5.

so we end up losing some characters in the assets.

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Jun 17, 2019 0
Most Valuable Participant ,
Jun 17, 2019

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I am confused by your question. Can you delete the 11.0 Assets? Have a look at the answer by Charushree in this thread:

Re: Problem downloading assets in new 11.5.0 version

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Jun 17, 2019 0
Community Beginner ,
Jun 17, 2019

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No different issue. The 11.5 come with some assets but not complete.

The extra asset to be installed does not work.

Regards

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Jun 17, 2019 0
Adobe Employee ,
Jun 17, 2019

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when you say Extra Assets,are you referring to the link we used to provide to download all the characters from different categories?

If yes, with Captivate 11_5 , It's made easier as we provide all the assets under Assets->characters. just select any character and click on Insert to download and insert the character in your course.

If you have more queries please write to me at cmb@adobe.com

Thanks,

Charu

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Jun 17, 2019 0
Community Beginner ,
Jun 17, 2019

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Thats is the issue.

The additioal asset file is useless since it is from 11.0 and not

compatible with 11.5

I understand 11.5 now have integrated asset. But they are just thumbnails

not real character png files.

Furthermore, there are some assets missing in 11.5. Pleae don't say you can

still download it in download tab

On Tue, 18 Jun. 2019, 2:54 pm Charushree MB, <forums_noreply@adobe.com>

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Jun 17, 2019 0
Engaged ,
Jun 18, 2019

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I got similar problems as well. With me, the whole Assets panel is just blank. Nothing there to click on and open/ download; neither under Projects/ Slides, nor under Characters, nor under any of the other categories.

I did was was advised by Charushree here: https://forums.adobe.com/message/11125294

and also tried a complete Captivate re-install - no luck.

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Jun 18, 2019 0
Adobe Employee ,
Jun 18, 2019

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Hi,

Can you launch captivate in administrative mode and see if that helps? 

-Charu

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Jun 18, 2019 0
Engaged ,
Jun 18, 2019

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I always run Captivate as Administrator. Tried without now once just out of curiosity - no difference.

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Jun 18, 2019 0
Most Valuable Participant ,
Jun 18, 2019

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Charu, I did see that option to download all the poses of one character, which would be a great improvement? Just, it didn't work for me neither.

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Jun 18, 2019 0
Adobe Employee ,
Jun 18, 2019

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Hi, we will not be able to download the entire character set at once( unlike previous versions, by clicking the link).We provide the thumbnails for all the poses but you need to Click on the character/s to download and insert them in captivate.This is a new workflow as part of unified Asset panel.

Also,Can you mention the characters that are missing? we are working on adding Stick man and stick woman under Illustrated category.

Thanks,

Charu

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Jun 18, 2019 0
Adobe Employee ,
Jun 18, 2019

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Hi, we do not support this workflow. we can't download all the poses of a character at once. but this would a good enhancement.

Thanks,

Charu

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Jun 18, 2019 0
Community Beginner ,
Jun 18, 2019

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This new workflow will look very suspicious.

So instead of giving customer offline version of the assets, Captivate

provides integrated "thumbnail" assets in 11_5. Which later to be

downloaded one by one when needed.

Previously in 10 and 11. The extra asset installation file (called

elearning_assets.exe) will gives users some additional offline assets.

These installation file apparently is not working in 11_5 as it is keep

making 11_0 version folders.

Chatting with support officer directly, he was not even aware about this

issue apparently. Later given up, and and suggested to downgrade to

version 11_0

Please explain the reason behind this new workflow? Is it a bug or a scheme?

On Tue, 18 Jun. 2019, 5:22 pm Charushree MB, <forums_noreply@adobe.com>

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Jun 18, 2019 0
Adobe Community Professional ,
Jun 18, 2019

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@Charu: Yes it certainly WOULD be a good enhancement to be able to download all poses of a character at once if you had decided to use that character in one of your courses.

I guess the fact that it makes good sense might be the reason Articulate Storyline's characters work that way.  You choose the character based on a few thumbnails, but once you decide on the character, you download the complete set.  Then you don't have to waste time diving back into the asset library (and waiting for it to respond) whenever you need another pose for the character.

Perhaps Articulate consulted with their user base before implementing that feature and found out first what they really wanted.

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Jun 18, 2019 1
Most Valuable Participant ,
Jun 18, 2019

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Charu, the last option is to download all....if that is not the case, it is really confusing.

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Jun 18, 2019 0
Adobe Employee ,
Jun 18, 2019

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The installation file (eLearning_assets.exe) is not compatible with 11_5. However if you insist on using the offline assets that you have already downloaded in 11_0 version, here is something you can try:

1. go to C:\Users\Public\Documents\Adobe\eLearning Assets\Character_11\ [Category]\[Character]

2.Copy Image and thumbnails folder

3. go to C:\Users\Public\Documents\Adobe\eLearning Assets\Characters_11_5\Assets\Assets and paste it here.

you will be able to see the character/s under Assets->Downloads->Characters

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Jun 18, 2019 0
Adobe Employee ,
Jun 18, 2019

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@Lilybiri Can you mention the exact steps? i was referring to Characters from asset panel in 11_5

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Jun 18, 2019 0
Most Valuable Participant ,
Jun 18, 2019

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Look at this screenshot, confusing..... thought it was to download all items of this character:

Download.png

Whatever I click to download, it shows progression, but result  not always shows up in the Downloads tab. Sometimes the image appears in the eLearning Assets. Not always. Sometimes only an image, no thumbnail.

Maybe I miss something. To use a character in a course, which is not proposed under the first tab Assets:

  1. Had to go to Discover, select Character
  2. Find the wanted character and choose a size
  3. Download the character with the download button
  4. Go to the Download tab
  5. Select Character, find the character in the downloads (what will happen when there are a multitude?)
  6. Click Insert

The downloaded characters do not show up in the Characters tab.

BTW where are the sticky characters? Almost the only ones I used, the other characters rarely fit with European taste, I saved them from 11_ characters, but cannot import them to the Library.

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Jun 18, 2019 0
Most Valuable Participant ,
Jun 18, 2019

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That is what I tried, no success.

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Jun 18, 2019 0
Most Valuable Participant ,
Jun 18, 2019

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Did you look in Content under eLearning Assets: the included characters are now stored in that folder (new).

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Jun 18, 2019 0
Community Beginner ,
Jun 18, 2019

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Hi Charu,

that method only works for the assets that we downloaded separately in the past. (one by one download).

with fresh installlation of Adobe_eLearning_Asset (2019).exe, that folder won't even exist.

can we get the Adobe_eLearning_Asset (2019).exe fixed and works for 11_5 like what adobe claimed in the download page?

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Jun 18, 2019 0
Most Valuable Participant ,
Jun 19, 2019

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The embedded characters are all in the CONTENT folder, please. I mentioned it already. Due to the change in access to characters they did change the folder structure of eLearining assets.

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Jun 19, 2019 0
New Here ,
Jun 19, 2019

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This is the problem that i am having as well.  My assets screen is totally blank; when I click on anything I get no graphics, starters, video, etc.  I work in admin mode, I have tried clearing the content and preferences and even reinstalling.  What am I doing wrong?  HELP!Asset Window.png

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Jun 19, 2019 0
Engaged ,
Jun 19, 2019

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For what it's worth, I figured out by now that this happens to me only when I'm behind company firewalls/ proxies. When I'm connected to the internet directly through my private DSL at home all items show up as expected, and seem to download/ insert into the project fine.

Strange - I might have expected problems in downloading the content, but not in displaying the thumbnail images.

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Jun 19, 2019 1
Most Valuable Participant ,
Jun 19, 2019

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Are they present in the Content folder?

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Jun 19, 2019 0
Engaged ,
Jun 19, 2019

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Yes, together with a json file in every category.
I assume this json files hold some kind of TOC of the content in the respective category, and are somehow blocked on my company network for whatever reason.

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Jun 19, 2019 2
Most Valuable Participant ,
Jun 19, 2019

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Thanks for the explanation, trying to find out dfferences with previous versions.

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Jun 19, 2019 0
Community Beginner ,
Jun 19, 2019

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The new version 11.5 doesn't utilize the eLearning_assets.exe file (though the download URL mention those typical 3 steps).

Instead, it integrated the characters, projects, icons,image together in the installation. However those are not the real file, only thumbnails, which upon selection was downloaded into your slide/project, but not saved into the program directory.

bottom line: you need to have a good internet connection to utilize these assets.

issue:  This is a downgrade step, rendering the eLearning_assets.exe file useless.

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Jun 19, 2019 1
New Here ,
Jun 19, 2019

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I too have this problem - this happens to me only when I'm behind company firewalls/ proxies

Is there a work around or an .exe file to be added to allowed apps to remedy this?

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Jun 19, 2019 1
BP7202 LATEST
Explorer ,
Sep 19, 2019

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Did you ever find a solution to this other than manually copying the assets?

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Sep 19, 2019 0