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We created five workshops that use the exact same Advanced Actions and JavaScript. All but one workshop seems to work fine. However, some Apple mobile users (iPhone and iPad) are reporting that they get well into our Resume and Applications Workshop and then it closes and reopens to the first page. Please see the attached video (https://youtu.be/yjoZB2ShB7k ) for an example of this behavior.
Their progress is lost. When they get to about the same page it happens again. They are not able to reach the end of the course.
We found a work-around to this issue.
Troubleshooting
By removing slides and testing on various iPhones we found that six slides were potentially causing the iPhones to crash the training and reset it to the first slide. These problematic slides had two things in common.
1. Graphics extended outside of the viewable area of the Captivate stage and moved into view at different times during the slide.
2. Three of these six slides had a high number of grouped Captivate shapes (lines) that appeared at v
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Did you tried to check Safari log for any error messages of the specific device?
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Use Chrome, not Safari.
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We tried Chrome on the same phone, and found the same issue.
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One other thing. We are seeing this on iOS 13 for sure.
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Have you considered that perhaps this issue is caused by faulty iphones and ipads? You mentioned that not all users of iPhones or iPads were experiencing the issue. If the same content behaves differently on different devices of the same type, how can the issue be the content?
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Yes, we expect that it is a software setting or something else with the device or network. We are hoping to narrow that down so our help desk will know what to tell folks.
However, four of the five workshops work fine. All five are built using the same template. If there is something going on with settings and/or devices then it is very odd that it only impacts this one workshop. That is why we wonder if there is something we can do with this workshop to make it work as well as the others.
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We found a work-around to this issue.
Troubleshooting
By removing slides and testing on various iPhones we found that six slides were potentially causing the iPhones to crash the training and reset it to the first slide. These problematic slides had two things in common.
1. Graphics extended outside of the viewable area of the Captivate stage and moved into view at different times during the slide.
2. Three of these six slides had a high number of grouped Captivate shapes (lines) that appeared at various times on the timeline.
What Worked
To address the first difference I edited the images that extended outside of the viewable area of the stage so that they did not extend more than 400 pixels off of the edge of the viewable stage. Perhaps Apple mobile devices allow for a smaller overall stage than Android, PC, and Mac browsers?
To address the second issue, I used imported graphic images rather than use as many individual Captivate shapes. Perhaps Apple mobile devices have a hard time drawing too many Captivate shapes?
Who knows what the real issue is, but with these changes, the training now seems to work on all Apple mobile devices.
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Thanks for posting this.
Small tip: avoid using the line object, it often leads to problems.