Problems viewing pdf file on mobile in Captivate

Explorer ,
Mar 17, 2021 Mar 17, 2021

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Hello. I want to include in my Captivte project a pdf file, with scorm output in our LMS. On desktop it works correctly but on mobile it does not load the file. However the pdf file in the LMS as a file (not scorm) if it loads. Someone has had the same difficulty. Thanks

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Most Valuable Participant ,
Mar 17, 2021 Mar 17, 2021

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Does the mobile device have a default pdf reader? If you have more than one, you probably will need to make the choice. Is that hidden somewhere?

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Explorer ,
Mar 17, 2021 Mar 17, 2021

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The mobiles are those of the users, I do not know what pdf readers they have. But the problem is that the pdf embedded in Captivate from an object does not open the document and does not download it either. This only happens on mobile devices, on the desktop if you open it perfectly.

 

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Most Valuable Participant ,
Mar 18, 2021 Mar 18, 2021

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Some mobiles do not allow to download without permission. On a desktop/laptop most browsers have automatically a pdf plugin, but that is not the case on mobile devices.  I just mention some of the possible causes.

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Participant ,
Mar 18, 2021 Mar 18, 2021

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If you know JavaScript, it is possible to integrate a viewer. PDF.js for example.

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