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Problems with my Captivate 2017 order

New Here ,
Jul 28, 2018

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Hi,

In fact, I have two questions

First: Why did not the download link of the program you purchased fully (Adobe Captivate 2017) be added to my account (Products and Plans section) even though I bought it three days ago?

Second, a support staff member sent me a mail message containing a download link but did not receive the serial number of the program?

Please help before you have extended the duration of the problem

without finding a solution.

Warm regards

CA

Adobe Customer Care

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Problems with my Captivate 2017 order

New Here ,
Jul 28, 2018

Copy link to clipboard

Copied

Hi,

In fact, I have two questions

First: Why did not the download link of the program you purchased fully (Adobe Captivate 2017) be added to my account (Products and Plans section) even though I bought it three days ago?

Second, a support staff member sent me a mail message containing a download link but did not receive the serial number of the program?

Please help before you have extended the duration of the problem

without finding a solution.

Warm regards

CA

Adobe Customer Care

Views

111

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Jul 28, 2018 0
LEGEND ,
Jul 28, 2018

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Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-mem...

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Jul 28, 2018 1
Most Valuable Participant ,
Jul 30, 2018

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Ned, Captivate is not a Creative Cloud application.

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Jul 30, 2018 0
Lilybiri LATEST
Most Valuable Participant ,
Jul 30, 2018

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I will try to find a staff member to help you. This is a user forum. If you bought a subscription license, not a perpetual license, you do not need a serial number. Install the trial version of Captivate and when you log in with the Adobe ID linked to your license, it will be recognized and your license will be activated.

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Jul 30, 2018 0