Highlighted

Project Not Playing; Only Seeing Mutant Playbar

Explorer ,
Oct 05, 2018

Copy link to clipboard

Copied

So we've loaded a file onto our LMS, and when it's launched, this is what the learner is seeing:

2018-10-05_9-42-48.png

We're seeing this in Chrome, Firefox, and IE.

Here's how we get to this point:

  1. Upon launching the course, the learner encounters error messages saying, "This page is trying to load "unauthenticated/unauthorized scripts."
  2. Learner is then prompted to allow Adobe Flash to run. Learner clicks "yes."
  3. After allowing Flash, this is what we see.

We're unable to interact with the playbar. It flickers, as if it's trying to load something.

Anyone have any suggestions?

Views

467

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Project Not Playing; Only Seeing Mutant Playbar

Explorer ,
Oct 05, 2018

Copy link to clipboard

Copied

So we've loaded a file onto our LMS, and when it's launched, this is what the learner is seeing:

2018-10-05_9-42-48.png

We're seeing this in Chrome, Firefox, and IE.

Here's how we get to this point:

  1. Upon launching the course, the learner encounters error messages saying, "This page is trying to load "unauthenticated/unauthorized scripts."
  2. Learner is then prompted to allow Adobe Flash to run. Learner clicks "yes."
  3. After allowing Flash, this is what we see.

We're unable to interact with the playbar. It flickers, as if it's trying to load something.

Anyone have any suggestions?

Views

468

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 05, 2018 0
Adobe Community Professional ,
Oct 05, 2018

Copy link to clipboard

Copied

Is this content HTML5 or SWF, or dual publish HTML5 and SWF as well?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 05, 2018 0
Explorer ,
Dec 20, 2018

Copy link to clipboard

Copied

Dual publish

(Boy, I guess I forgot about this post, but we're running into it again.)

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 20, 2018 0
Most Valuable Participant ,
Dec 20, 2018

Copy link to clipboard

Copied

Please if you are on recent versions of CP? do not use the dual ppublish anymore. The difference between SWF and HTML ourpur is too big, the multiscreen.html will only work for very simple projects.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 20, 2018 0
Explorer ,
Dec 31, 2018

Copy link to clipboard

Copied

I'm using Captivate '17. I went ahead and republished it, and it fixed it.

Weirdness.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 31, 2018 0
Most Valuable Participant ,
Jan 02, 2019

Copy link to clipboard

Copied

Just FYI: the most recent version of Captivate is version 11, also named CP2019. I suspect you are using version 10, also indicated as CP2017.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 02, 2019 0
Explorer ,
Jan 02, 2019

Copy link to clipboard

Copied

Correct. Version 10.0.0.192

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 02, 2019 0
Lilybiri LATEST
Most Valuable Participant ,
Jan 02, 2019

Copy link to clipboard

Copied

Please, update to 10.0.1.285.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 02, 2019 0