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Publish Failed issue on Captivate 2019

New Here ,
Aug 12, 2019

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Hello,

I am facing an issue while publishing the course in HTML/SWF. I am able to preview the full course in Captivate 2019.

We have used web objects and video files in our developed course. Earlier it was working fine but after updating some graphics facing published failed issue.

In the attached screengrab location hidden due to privacy.

Can you please help to resolve this issue.

Issue.png

Lilybiri

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Publish Failed issue on Captivate 2019

New Here ,
Aug 12, 2019

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Hello,

I am facing an issue while publishing the course in HTML/SWF. I am able to preview the full course in Captivate 2019.

We have used web objects and video files in our developed course. Earlier it was working fine but after updating some graphics facing published failed issue.

In the attached screengrab location hidden due to privacy.

Can you please help to resolve this issue.

Issue.png

Lilybiri

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816

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Aug 12, 2019 0
Most Valuable Participant ,
Aug 12, 2019

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You are publishing a non-responsive project to HTML5, correct? I can deduct that from the screenshot. Just cannot see if it is Scalable?

Are you on:

  • 11.0.1.266
  • 11.5.0.476
  • 11.5.1.499?

You can find the version number under Help, about Captivate.

Are you aware of the fact that for this type of project, the only Preview method which uses HTML temporary folder is F11, Preview HTML in Browser? The other Preview methods use a temporary SWF output and are not representative. Can you confirlm that F11 is working correctly?

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Aug 12, 2019 0
New Here ,
Aug 12, 2019

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Yes we are publishing a non-responsive project and we have 11.0.0.243 version.

And also tried using F11 same issue replicate.

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Aug 12, 2019 0
Most Valuable Participant ,
Aug 12, 2019

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First of all, update at least to 11.0.1.266, that was a bug patch.

If F11 gives the same problems something is incompatible with HTML5 output. Did you check the HTML Tracker under Project menu?

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Aug 12, 2019 0
New Here ,
May 05, 2020

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were you ever able to get your project to publish?  I am having the same problem - but what makes this even more strange is I was able to publish it earlier that day.  I am using Cp 2019 11.0.0.243.

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May 05, 2020 0
Most Valuable Participant ,
May 05, 2020

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Please update at least to 11.0.1.266 (or 11.5.1.499) and check again.

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May 05, 2020 0
New Here ,
May 06, 2020

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Lilybiri - I updated to the latest version (11.5.1.499) and am still getting the Internal Error > Publish Failed message when trying to publish.  I tried with both the Scalable HTML box selected as well as unselected.  Any other thoughts?

 

Rachel

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May 06, 2020 0
Most Valuable Participant ,
May 06, 2020

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Did you clean the Preferences after updating? Look in the installation folder for the subfoldeer 'utils' and run CleanPreferences... while Captivate is closed. Restarting CP will create aclean Preferences.

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May 06, 2020 0
New Here ,
May 06, 2020

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I cleaned the preferences after updating and I am still getting the error when I publish.  My only saving grace is I have a version that is older...but it does publish.

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May 06, 2020 0
RodWard LATEST
Adobe Community Professional ,
May 06, 2020

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Try publishing to a different directory.  Make sure it is a folder somewhere on your local PC that currently has nothing inside it.

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May 06, 2020 0