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Publish Fails with HTML5 in Captivate 2019

New Here ,
Jun 26, 2020

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I am trying to publish an existing .cptx file in Captivate 2019, and it is consistently failing in the Optimizing Content popup. It can sit here for hours without succeeding. It will eventually say publication fails. I took several steps including a new file trying to publish (same error every time), changing the file name, changing the file location on my hard drive, clearing the cache, etc.

 

OptimizingContent1.jpg

 

OptimizingContent2.jpg

  1. I ran CleanPreferences under the Utils folder
  2. Deleted all projects in the cache folder
  3. Published to a directory on my local drive
  4. Published to a different directory on my computer
  5. Published the file with a different name

 

Things I can’t do:

  • Run as Administrator due to corporate security
  • Run an update, this is admin-only

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Publish Fails with HTML5 in Captivate 2019

New Here ,
Jun 26, 2020

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I am trying to publish an existing .cptx file in Captivate 2019, and it is consistently failing in the Optimizing Content popup. It can sit here for hours without succeeding. It will eventually say publication fails. I took several steps including a new file trying to publish (same error every time), changing the file name, changing the file location on my hard drive, clearing the cache, etc.

 

OptimizingContent1.jpg

 

OptimizingContent2.jpg

  1. I ran CleanPreferences under the Utils folder
  2. Deleted all projects in the cache folder
  3. Published to a directory on my local drive
  4. Published to a different directory on my computer
  5. Published the file with a different name

 

Things I can’t do:

  • Run as Administrator due to corporate security
  • Run an update, this is admin-only

Views

45

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 26, 2020 0
Most Valuable Participant ,
Jun 26, 2020

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Was going to ask about the exact version number, as you can find under Help, About Captivate. It may be an unpatched version, for 11.0 or 11.5.

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Jun 26, 2020 0
New Here ,
Jun 26, 2020

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Oops, I knew I forgot something.

 

11.5.0.476.

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Jun 26, 2020 0
Lilybiri LATEST
Most Valuable Participant ,
Jun 26, 2020

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There was a bug patch released soon after that one, which updated to 11.5.1.499. Is there really no way to update to that one? No guarantee but your release had some serious bugs.

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Jun 26, 2020 0