I am trying to publish an existing .cptx file in Captivate 2019, and it is consistently failing in the Optimizing Content popup. It can sit here for hours without succeeding. It will eventually say publication fails. I took several steps including a new file trying to publish (same error every time), changing the file name, changing the file location on my hard drive, clearing the cache, etc.
Things I can’t do:
Was going to ask about the exact version number, as you can find under Help, About Captivate. It may be an unpatched version, for 11.0 or 11.5.
Oops, I knew I forgot something.
There was a bug patch released soon after that one, which updated to 18.104.22.1689. Is there really no way to update to that one? No guarantee but your release had some serious bugs.