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Publish to MS Word failed on a PC

New Here ,
Jun 01, 2011

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I see there is a similar post about this issue (http://forums.adobe.com/message/3304926), but with Mac, not PC.  I get the same error message described in the other post for Mac users, but when I tried to use the hotfix at http://kb2.adobe.com/cps/902/cpsid_90224.html the file wasn't compatible with a PC.

I have 2 people regulary using Captivate 5 and trying to use the Publish - Print option to create a document of their Captivate project.  This option was initially working for both of them, and then it just stopped working.

Does anyone have any ideas of how to resolve this issue?

Correct answer by RhysDavid | Community Beginner

I also have this issue with Captivate for a few users but not others. I was able to narrow it down, however, to the following:

Environment is Windows 7 64 Bit running Office 2010 32 bit

When the User Template folder location is set to our network drive (U:\template), if the folder exists and there is a normal.dotx, it will fail almost every time.

If I set the user template folder location to a local drive, it will consistently work.

If I set the user template folder location to a network drive/folder that doesn't exist, it also works.

If I set the user template folder location to a network driver/folder that exists but doesn't contain a normal.dotx, it will work once and then fail (word will create the normal.dotx on first publish).

Don't know if this helps anyone else or not or if anyone else can confirm that this solves their issue. I'll try to contact Adobe regarding this to see if they can get a fix.

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Publish to MS Word failed on a PC

New Here ,
Jun 01, 2011

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I see there is a similar post about this issue (http://forums.adobe.com/message/3304926), but with Mac, not PC.  I get the same error message described in the other post for Mac users, but when I tried to use the hotfix at http://kb2.adobe.com/cps/902/cpsid_90224.html the file wasn't compatible with a PC.

I have 2 people regulary using Captivate 5 and trying to use the Publish - Print option to create a document of their Captivate project.  This option was initially working for both of them, and then it just stopped working.

Does anyone have any ideas of how to resolve this issue?

Correct answer by RhysDavid | Community Beginner

I also have this issue with Captivate for a few users but not others. I was able to narrow it down, however, to the following:

Environment is Windows 7 64 Bit running Office 2010 32 bit

When the User Template folder location is set to our network drive (U:\template), if the folder exists and there is a normal.dotx, it will fail almost every time.

If I set the user template folder location to a local drive, it will consistently work.

If I set the user template folder location to a network drive/folder that doesn't exist, it also works.

If I set the user template folder location to a network driver/folder that exists but doesn't contain a normal.dotx, it will work once and then fail (word will create the normal.dotx on first publish).

Don't know if this helps anyone else or not or if anyone else can confirm that this solves their issue. I'll try to contact Adobe regarding this to see if they can get a fix.

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Jun 01, 2011 0
LEGEND ,
Jun 01, 2011

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Hi there

What version of Captivate and what version of Word? If you are using Captivate 4 or earlier and Word was upgraded, that could explain things.

Cheers... Rick

Helpful and Handy Links

Captivate Wish Form/Bug Reporting Form

Adobe Certified Captivate Training

SorcerStone Blog

Captivate eBooks

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Jun 01, 2011 0
New Here ,
Jun 01, 2011

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It's Captivate v.5 and Word v.2010 on a PC.

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Jun 01, 2011 0
New Here ,
Jul 28, 2011

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Did you ever find a solution. I'm having the same problem with both Captivate 5 and Captivate 5.5 on Windows 7 with Office 2010. Not only can I not publish to Word, I can't export project captions and closed captions either.

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Jul 28, 2011 0
Most Valuable Participant ,
Jul 29, 2011

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Hello Charles,

Which version of Word are you using: 32-bit or 64-bit?

I had similar issues with the 64-bit version, but 32-bit works fine. A lot of 64-bit apps in Office 2010 do create problems in combination with other applications, that is the reason I reverted to the 32-bit versions.

In CP5, I had to open the Word-document manually in Word, couldn't open it after exporting with the dialog box in Captivate 5.0, but in 5.5 everything seems working as expected. I'm using Win7 Professional and Word 2010 32-bit, both in English. Do you have both apps in the same language as well, remember having more problems when I had Office in Dutch, to avoid that I now installed the English version.

Lilybiri

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Jul 29, 2011 0
New Here ,
Sep 06, 2011

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The applications are Word 2010 (32-bit), Windows XP, and Captivate 5 and I still get the Print error.  I am going to try upgrading to Captivate 5.5 to see if that resolves the issue.  We are also receiving Office 2010 SP1 in a few weeks.  Hopefully I can isolate each change and see what (if anything) resolves this issue.

I have the same set-up on my own laptop and I don't get the Print error.  I wonder if anyone else has come across another application that could be causing this issue.  I've tried to do a comparison between my laptop and the one's with the error.  So far the only difference is that Quicktime is installed on my laptop.  Is there any chance the installation of Quicktime is making my laptop work and other's not work?

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Sep 06, 2011 0
New Here ,
Sep 08, 2011

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Hello,

We have just got Captivate 5.5 and similar problem, in that I can't export captions to Word 2010 - we are using 32 bit Office 2010, with Windows 7. Captivate 4 worked OK.

Did anyone reachh a solution, they could share??

Cheers, Laura

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Sep 08, 2011 0
Community Beginner ,
Oct 26, 2011

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I also have this issue with Captivate for a few users but not others. I was able to narrow it down, however, to the following:

Environment is Windows 7 64 Bit running Office 2010 32 bit

When the User Template folder location is set to our network drive (U:\template), if the folder exists and there is a normal.dotx, it will fail almost every time.

If I set the user template folder location to a local drive, it will consistently work.

If I set the user template folder location to a network drive/folder that doesn't exist, it also works.

If I set the user template folder location to a network driver/folder that exists but doesn't contain a normal.dotx, it will work once and then fail (word will create the normal.dotx on first publish).

Don't know if this helps anyone else or not or if anyone else can confirm that this solves their issue. I'll try to contact Adobe regarding this to see if they can get a fix.

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Oct 26, 2011 1
New Here ,
Nov 01, 2011

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I'm very interested in getting more information about your fix.  Where are you setting this User Template folder location (Captivate, Word, Windows).  If it is set in Captivate, where exactly in Captivate are you setting this location?  Or, are you talking about the actual location of your template file?

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Nov 01, 2011 0
Community Beginner ,
Nov 01, 2011

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Sorry I wasn't clear. It's the Word template location in Microsoft Word itself. In Word 2010, it's under File|Options|Advanced|File Locations|User Templates.

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Nov 01, 2011 0
New Here ,
Nov 01, 2011

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You're brilliant - that worked perfectly!!  I've been struggling with this issue for months.  Thanks so much!

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Nov 01, 2011 0
New Here ,
Oct 16, 2019

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Thank you so much, you saved me a lot of time and stress

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Oct 16, 2019 0
New Here ,
Jan 16, 2012

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Hello,

I had the same problem. What I did :

- open in Word Adobe Captivate.dot file located in : Program>Adobe>Adobe Captivate 5> Gallery> Printoutput

- save it as Adobe Captivate.dotx

- I don't know if I needed to restart the program but I did it

- It worked

I hope this works for you !

L

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Jan 16, 2012 0
Explorer ,
Mar 22, 2012

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In my case, it was that my Word templates were pointing to a network drive. I changed the network drives to local C:\ template directory, and it worked.

How to change your template directory: http://support.microsoft.com/kb/924460

In Word 2010, it's File > Options > Advanced > File Locations button. Look for the network drives and set them to local.

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Mar 22, 2012 0
New Here ,
Oct 02, 2013

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I am having the same problem. Windows 8 64 bit, captivate 5, word 2010. My project will get to 10% then crashes. I have renamed asper poster 11 but no luck. Is this as simple as a patch?

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Oct 02, 2013 0
Adobe Community Professional ,
Oct 02, 2013

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Only Captivate 6.1 or above is approved for Windows 8, not Captivate 5.  I can assure you that Cp5 will get no patches now to allow it to work with Win8.

You may need to consider upgrading to Cp7, which will work with Win8.

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Oct 02, 2013 0
Contributor ,
Jan 03, 2014

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This won't necessarily be helpful for you, but I found my way to this thread when experiencing the same problem with Captivate 6 and 7 on a Mac.

Here's what worked for me; I created a Word document with the exact same name in the Documents folder. For some reason, when I overwrite the file when publishing from Captivate, it works - if there's no file in there to begin with, I get the "Publish to MS Word Failed".

It's a bit of a pain, and a workaround, but it does appear to work. It's frustrating to pay this much for such incredibly buggy software, but that'll at least get you through.

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Jan 03, 2014 0