Question About "Never Send Resume Data"

New Here ,
Mar 06, 2017

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I want my users to be able to resume where they left off because the course is long, however by doing this when they fail the quiz they can't restart the course.  I'm new to Captivate, as I'm a Storyline user.  Can someone please help me with this.

I looked around the forum, but didn't find exactly what I was looking for.  Please redirect me if I missed this on the forum

Thank you

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Correct answer by Lilybiri | Most Valuable Participant

If you keep bookmarking, which is set by default when you publish to a SCO, you need to offer multiple attempts on Quiz Level (see Quiz Preferences, Pass and Fail) to allow another attempt by the user when resuming the course.

The option 'Never Send Resume Data' is unchecked by default, which means that bookmarking is turned ON. If you check it you turn bookmarking OFF and the course will always restart from the beginning, not from the location where the user left.

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Question About "Never Send Resume Data"

New Here ,
Mar 06, 2017

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I want my users to be able to resume where they left off because the course is long, however by doing this when they fail the quiz they can't restart the course.  I'm new to Captivate, as I'm a Storyline user.  Can someone please help me with this.

I looked around the forum, but didn't find exactly what I was looking for.  Please redirect me if I missed this on the forum

Thank you

Most Valuable Participant
Correct answer by Lilybiri | Most Valuable Participant

If you keep bookmarking, which is set by default when you publish to a SCO, you need to offer multiple attempts on Quiz Level (see Quiz Preferences, Pass and Fail) to allow another attempt by the user when resuming the course.

The option 'Never Send Resume Data' is unchecked by default, which means that bookmarking is turned ON. If you check it you turn bookmarking OFF and the course will always restart from the beginning, not from the location where the user left.

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Mar 06, 2017 0
Most Valuable Participant ,
Mar 06, 2017

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If you keep bookmarking, which is set by default when you publish to a SCO, you need to offer multiple attempts on Quiz Level (see Quiz Preferences, Pass and Fail) to allow another attempt by the user when resuming the course.

The option 'Never Send Resume Data' is unchecked by default, which means that bookmarking is turned ON. If you check it you turn bookmarking OFF and the course will always restart from the beginning, not from the location where the user left.

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Mar 06, 2017 0
New Here ,
Mar 06, 2017

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Thank you, my brain must've stopped working for a minute.

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Mar 06, 2017 0
New Here ,
Jan 17, 2019

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Would setting the quiz as multiple attempts bring the users back to last visited page, or to the same page in the quiz, and they can continue?

 

TIA

Robi

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Jan 17, 2019 0
Adobe Community Professional ,
Jan 17, 2019

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You're talking about two different things.  Bookmarking is not directly affected by whether or not the users have multiple attempts allowed on the quiz.  It's related to which slide they were on when they bailed out of the lesson.  The usual behaviour of bookmarking is to send the user back to the same slide from which they left, regardless of how many attempts they might be allowed on the overall quiz.  Giving multiple attempts changes what happens on the Quiz Results slide and whether or not the user can Retake the Quiz.

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Jan 17, 2019 0
New Here ,
Jan 18, 2019

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Hi Rod,

Thank you for your reply. I know that. We have a course with multiple languages in which a learner can select their own language and then take that quiz. We had to turn off bookmarking in CP because if the learner left the course in the middle of the quiz, it would then reopen at the same question, not letting them go back to the course (we are investigating if adding a "back to course" button might be viable). With the bookmarking off, they go back to the beginning, but we want them to be able to go back to where they left (in other courses as well). Not only that, but data about the questions answered before then wouldn't be tracked in our LMS.

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Jan 18, 2019 0
Adobe Community Professional ,
Jan 18, 2019

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If Resume Data Bookmarking is working correctly the LMS should be receiving enough data from the SCORM module about the current state of all quiz questions the user has answered to be able to then send this data back to the SCORM when it resumes.  So, when the user leaves the quiz in the middle somewhere, and then later resumes, it should basically restore all of the questions answered up to that slide to their previously answered state since the beginning of that particular attempt.

If the learner was not allowed to go back into the course content when they were inside the quiz, that could be due to a number of other settings.  Does your module have Backward Movement allowed or OFF?  Does it have the Required dropdown set to Optional or set to something more strict like User Must Answer All Questions?

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Jan 18, 2019 0
New Here ,
Jan 18, 2019

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Hi Rod,

Thank you for your reply. Scoring doesn't work, so we suspect it might an LMS issue if the previous attempts are not saved.

 

Backward movement is OFF 

Quiz is set as required.

 

Robi

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Jan 18, 2019 0
Adobe Community Professional ,
Jan 18, 2019

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It's easy enough to find out if the issue IS the LMS.  Just upload the same SCORM to SCORM Cloud and test it there.

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Jan 18, 2019 0
Adobe Community Professional ,
Jan 18, 2019

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If Allow Backward Movement is OFF, that would explain why users cannot leave the quiz and go back into the content slides.

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Jan 18, 2019 0
New Here ,
Jan 18, 2019

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Thank you. I can try that.

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Jan 18, 2019 0
New Here ,
Jan 18, 2019

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Hi,

Allowing backward movement just lets the user go back one slide. Then we could add a button that bring them back to where we want them to be, which is not necessarily the previous question.

 

Robi

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Jan 18, 2019 0
Explorer ,
Oct 28, 2020

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Where is the Never SEnd Resume Data flag? Do you have a breadcrumb trail I can follow from the open project in Filmstrip view? I'm on Captivate 2019 publishing to HTML and it won't pick up where users leave off all of a sudden. It was doing fine before when we used to publish to HTML/SWF. Also, I don't use a TOC.

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Oct 28, 2020 0
Adobe Community Professional ,
Oct 28, 2020

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Never Send Resume Data is found in the Quiz Reporting settings under the Advanced button. 

Are you delivering this content from an LMS?  If so, upload your course to SCORM Cloud and test the same SCORM module there to see if the issue is repeatable on a different LMS.

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Oct 28, 2020 0
Explorer ,
Oct 28, 2020

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I am, and will try scorm cloud. Our LMS hasn't changed so maybe that flag was checkmarked previously (by default?) and now it isn't. I'll try it, thanks. 

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Oct 28, 2020 0
Explorer ,
Oct 28, 2020

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Unfortunately it still starts the course from the beginning again. I wonder why it was working fine for 2 years on this project and suddenly it's starting from the beginning? 

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Oct 28, 2020 0
Adobe Community Professional ,
Oct 28, 2020

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Is Never Send Resume Data checked or unchecked in your settings?  If you want LMS Resume Data bookmarking to work, then the box must UNchecked. (Checking the box turns off LMS bookmarking.)

 

Have you tested the same HTML5 SCORM module in SCORM Cloud yet?  I know you feel sure nothing has changed on your LMS but in my experience such changes can happen without everyone being advised.  So testing in another LMS where we KNOW bookmarking can work is an essential part of the debugging process.

 

Get back to us when you have that info.

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Oct 28, 2020 0
Explorer ,
Oct 28, 2020

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Yes, I've run it in scorm cloud. New results this time. I got it to work. I cleared the 'Never Send Resume Data' checkmark and set the quiz to go to the next slide after 1 attempt (intentional) instead of 2 attempts. Now wherever I leave off in the course and go back in, it picks up from where I left off. Not sure which combination of tweaks made it work.

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Oct 28, 2020 0