"an error occurred during activation" after Captivate 2019 DL/Install -

[#1]

I just paid for Captivate 2019 Subscription service. I've had it before.  2017 is still on my MacbookPro. 

After downloading, installing, and clicking "Launch", I got this error - "an error occurred during activation".

Does anyone know how to resolve?  I close the error message window, and Captivate acts as if it it will open, then shuts down.

Hoping not to wait till tomorrow to call Adobe Tech support. 

Thanks!

[#2]

Hi,

A member of our support team will respond.

Thanks,

Saurav

[#3]

i'm having the same issues, how do we contact support?

[#4]

Hi,

Can you please share the screenshot of the error message you are getting on launch of Captivate 2019?

Looking forward to your response.

Regards,

Ajit

[#5]

I'm pretty sure its this error.