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"an error occurred during activation" after Captivate 2019 DL/Install -

New Here ,
Mar 29, 2020

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I just paid for Captivate 2019 Subscription service. I've had it before.  2017 is still on my MacbookPro. 

After downloading, installing, and clicking "Launch", I got this error - "an error occurred during activation".

 

Does anyone know how to resolve?  I close the error message window, and Captivate acts as if it it will open, then shuts down.

Hoping not to wait till tomorrow to call Adobe Tech support. 

 

Thanks!

 

 

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"an error occurred during activation" after Captivate 2019 DL/Install -

New Here ,
Mar 29, 2020

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I just paid for Captivate 2019 Subscription service. I've had it before.  2017 is still on my MacbookPro. 

After downloading, installing, and clicking "Launch", I got this error - "an error occurred during activation".

 

Does anyone know how to resolve?  I close the error message window, and Captivate acts as if it it will open, then shuts down.

Hoping not to wait till tomorrow to call Adobe Tech support. 

 

Thanks!

 

 

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Mar 29, 2020 0
Adobe Employee ,
Mar 30, 2020

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Hi,

A member of our support team will respond.

Thanks,

Saurav

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Mar 30, 2020 0
Community Beginner ,
Jul 24, 2020

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i'm having the same issues, how do we contact support?

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Jul 24, 2020 0
Adobe Employee ,
Mar 30, 2020

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Hi,

Can you please share the screenshot of the error message you are getting on launch of Captivate 2019?

Looking forward to your response.

Regards,

Ajit

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Mar 30, 2020 0
Community Beginner ,
Jul 24, 2020

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I'm pretty sure its this error.

RiccoRyme_0-1595631997668.png

 

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Jul 24, 2020 0