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Re: Installation fails each time for captivate 9

Community Beginner ,
Oct 30, 2018

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Re: Installation fails each time for captivate 9

Community Beginner ,
Oct 30, 2018

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Oct 30, 2018 0
Adobe Employee ,
Oct 31, 2018

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Branched out as a new thread and moving it to Adobe Captivate​ community.

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Oct 31, 2018 0
Community Beginner ,
Oct 31, 2018

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How ?

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Oct 31, 2018 0
Most Valuable Participant ,
Nov 01, 2018

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Your question was moved from the original location to the user forums of Captivate. Did you reach out to Adobe? Do you have Adminisntrator rights, are you installing on your system, which version of Captivate 9 (there were 3 versions), on which OS?

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Nov 01, 2018 0
Community Beginner ,
Nov 01, 2018

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I have administrative rights and I need to install it in my computer

its captivate 9.0

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Nov 01, 2018 0
Most Valuable Participant ,
Nov 01, 2018

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Please check the FULL version number under Help, About Captivate.

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Nov 01, 2018 0
Community Beginner ,
Nov 03, 2018

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version 9.0.2.437 (32 bit)

it was installed on my old PC then I signed out

in order to install it in the new pc but every time I failed to install it

I really need your assistant , I have a lot of project need to be completed

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Nov 03, 2018 0
Community Beginner ,
Nov 03, 2018

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always I received this error

ERROR: DF027: Cannot copy third party Math Magic for Captivate 9.0.0.0 {785CFFAF-11E8-11E5-AADD-CC66F1A4A224} uninstall files

----------- Payload: Adobe Captivate 9 (32 Bit) 9.0.1.0 {08B4E538-0844-11E6-A5E5-C410789BDE9A} -----------

ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{08B4E538-0844-11E6-A5E5-C410789BDE9A}\_346_f6ceb48594d609dcbf22f9bcb3a0f511" to "C:\Program Files (x86)\Adobe\Adobe Captivate 9 (32 Bit)\AS3\Button.abc" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 325)

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Nov 03, 2018 0
Most Valuable Participant ,
Nov 04, 2018

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Seems to be linked with MathMagic. I don't remember exactly (have no CP9 anymore) if 9 was the last version including it.

You still use the 32-bit version, cannot you install the 64 bit since you have a new system?

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Nov 04, 2018 0
Community Beginner ,
Nov 04, 2018

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its working now

Thank you

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Nov 04, 2018 0
Most Valuable Participant ,
Nov 04, 2018

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What was the solution? Maybe it can help other users.

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Nov 04, 2018 0
Community Beginner ,
Nov 04, 2018

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I install it in safe mode

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Nov 04, 2018 0
Community Beginner ,
Nov 04, 2018

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Nov 04, 2018 0
Community Beginner ,
Nov 04, 2018

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Solution 3: Restart your computer in safe mode 

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Nov 04, 2018 0