Recording Remotely with Captivate

[lindak64148167]

Because of the current health crisis, I am working from home rather than going onsite to my healthcare organization. Can you suggest an optimum process utilizing Captivate on my computer to record screens on a remote computer; specifically I would be recording an user demonstrating a workflow in our organization's electronic medical record system? Thanks much! 

[Carinda]

Curious to know how you got around this?
Having the same challenges.

[lindak64148167]

I was able to get around this by having the SME remote into my computer (which has Captivate installed) using Bomgar; opened the EHR & we conversed using Skype during the recording process. One  weird thing was we had to set Windows @ 100%; if we didn''t the "click areas" were way off!