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Recover missing layout preview options Captivate 2019

New Here ,
Jun 05, 2019

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Dear all

I set specifications for a custom layout in Captivate 2019, and since then the original Desktop option in the layout preview drop down menu has disappeared. I searched for a solution in the forums and online. Various solutions were offered but none have worked. I am using Win 10 with the latest, updated, version of Captivate 2019. Solutions already tried include the usual switch-it-off-and-on; delete the custom option I created; clear the cache by clicking on the batch file "CleanPreferencesWin.bat" in the Utils folder in the Captivate program files (see screen shot);

captivate3.PNG

checking the "DeviceList.xml" file in the Captivate program folder which after all changes still shows "Desktop" as an option although it does not show in the options in the program (see screenshots);

captivate4.PNG

captivate5.PNG

and, shutting down Captivate and restarting my computer after each step. You can see in the screenshot that "Desktop" is still missing as an option. The question is how do I recover the layout preview menu to its original specification?

captivate2.PNG

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Correct answer by Lilybiri | Most Valuable Participant

That is strange because I really doublle-checked before posting my answer (since I was not sure).

Very busy at this moment, have an online training session to prepare. If I find another solution, will be back.

Just a stupid idea: can you click the + sign and try to rename to 'Desktop'?

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Recover missing layout preview options Captivate 2019

New Here ,
Jun 05, 2019

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Dear all

I set specifications for a custom layout in Captivate 2019, and since then the original Desktop option in the layout preview drop down menu has disappeared. I searched for a solution in the forums and online. Various solutions were offered but none have worked. I am using Win 10 with the latest, updated, version of Captivate 2019. Solutions already tried include the usual switch-it-off-and-on; delete the custom option I created; clear the cache by clicking on the batch file "CleanPreferencesWin.bat" in the Utils folder in the Captivate program files (see screen shot);

captivate3.PNG

checking the "DeviceList.xml" file in the Captivate program folder which after all changes still shows "Desktop" as an option although it does not show in the options in the program (see screenshots);

captivate4.PNG

captivate5.PNG

and, shutting down Captivate and restarting my computer after each step. You can see in the screenshot that "Desktop" is still missing as an option. The question is how do I recover the layout preview menu to its original specification?

captivate2.PNG

Most Valuable Participant
Correct answer by Lilybiri | Most Valuable Participant

That is strange because I really doublle-checked before posting my answer (since I was not sure).

Very busy at this moment, have an online training session to prepare. If I find another solution, will be back.

Just a stupid idea: can you click the + sign and try to rename to 'Desktop'?

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Jun 05, 2019 0
Most Valuable Participant ,
Jun 05, 2019

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Have issues with the terminology. What do you mean by 'layout'? Is that a custom browser resolution? A master side? A theme?

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Jun 05, 2019 0
New Here ,
Jun 05, 2019

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Thanks. As in the last screenshot. The drop down menu labeled "Layout Preview". When I first loaded Captivate 2019 there was an option "Desktop" in the drop down menu (and it still shows in the DeviceList.xml file). It is now missing from the list.

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Jun 05, 2019 0
Most Valuable Participant ,
Jun 05, 2019

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In that screenshot I see that you did replace the Desktop  by a Custom resolution, but the shown resolution is the same as the default desktop resolution "1024x627".

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Jun 05, 2019 0
New Here ,
Jun 05, 2019

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Thanks yes, but I want the word "Desktop" back again so that the program is like it was when I started. Is that possible? The strange thing is that it still shows as "Desktop" in the DeviceList.xml file. If not possible, I will live with it.

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Jun 05, 2019 0
Most Valuable Participant ,
Jun 05, 2019

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It is one of those features in Fluid Boxes where I have no idea how to restore it in the present project: it is obviously not IN the Preferences which have custom features and iitems. It is not in the Theme, where I would exect it to be since it iis design-related. Switching to another theme doesn't fix it.

The good news is that it is only embedded in the present project. If you open a new responsive project, you'll have the indicator Desktop back.

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Jun 05, 2019 0
New Here ,
Jun 05, 2019

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Just shut down Captivate completely and started a new responsive project from scratch. Still gone.

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Jun 05, 2019 0
Most Valuable Participant ,
Jun 05, 2019

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That is strange because I really doublle-checked before posting my answer (since I was not sure).

Very busy at this moment, have an online training session to prepare. If I find another solution, will be back.

Just a stupid idea: can you click the + sign and try to rename to 'Desktop'?

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Jun 05, 2019 0
New Here ,
Jun 05, 2019

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Thanks very much. Obviously this isn't a crisis, so please don't put yourself out. It's 17:00 where I am, so I will be leaving office in about 90 minutes anyway, and will pick up again tomorrow.

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Jun 05, 2019 0
New Here ,
Jun 05, 2019

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I just tried your "stupid idea". It worked! Not so "stupid" after all. Thanks. Correct answer!

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Jun 05, 2019 0
Lilybiri LATEST
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Jun 05, 2019

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Just my Captivate intuition (I am a 'gal').

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Jun 05, 2019 0