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Relaunching completed course causes strange functionality issues

Community Beginner ,
Jul 16, 2019

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I use Captivate 2019.

We are in QA testing for a course. The course has several slides where Advanced Actions handle the reveal / hiding of elements on the slide. Some elements start as hidden and are revealed, other elements start as visible and are eventually hidden, some variables are updated, and other elements go through state changes as the user interacts with the slide.

The QA tester completed the course via the LMS, saved and exited, and then relaunched the course. Going through it the first time, everything works flawlessly. Going through it the second time, they are noticing that on some slides, elements that should be displayed, aren't, and vice versa. I'm struggling to figure out what the cause of the issue is and need some help with figuring out potential ways to troubleshoot.


Any help would be appreciated.

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Correct answer by Lilybiri | Most Valuable Participant

Did you create enough reset actions, to be triggered On Enter for each slide where interactions by the learner can change the content?

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Relaunching completed course causes strange functionality issues

Community Beginner ,
Jul 16, 2019

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I use Captivate 2019.

We are in QA testing for a course. The course has several slides where Advanced Actions handle the reveal / hiding of elements on the slide. Some elements start as hidden and are revealed, other elements start as visible and are eventually hidden, some variables are updated, and other elements go through state changes as the user interacts with the slide.

The QA tester completed the course via the LMS, saved and exited, and then relaunched the course. Going through it the first time, everything works flawlessly. Going through it the second time, they are noticing that on some slides, elements that should be displayed, aren't, and vice versa. I'm struggling to figure out what the cause of the issue is and need some help with figuring out potential ways to troubleshoot.


Any help would be appreciated.

Most Valuable Participant
Correct answer by Lilybiri | Most Valuable Participant

Did you create enough reset actions, to be triggered On Enter for each slide where interactions by the learner can change the content?

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163

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Jul 16, 2019 0
Most Valuable Participant ,
Jul 16, 2019

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Did you create enough reset actions, to be triggered On Enter for each slide where interactions by the learner can change the content?

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Jul 16, 2019 2
Community Beginner ,
Jul 18, 2019

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Thank you - this approach resolved the issue!

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Jul 18, 2019 0
Lilybiri LATEST
Most Valuable Participant ,
Jul 18, 2019

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Congratulations!

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Jul 18, 2019 0
Explorer ,
Jul 16, 2019

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Hello Crisdecuba

Are you closing the Learning Object properly.

Does the lms have closing button.

If you see the goodbye page and them click on the button to close the lms,

it should sent you back to the lms home page.

If not the lms is not being reset and not info is sent to the db.

if you know javascript check the go() and the reload() and apply one of the other to the goodbye page.

Luis

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Jul 16, 2019 0