Resetting "dpi awareness" doesn't work

Engaged ,
Dec 03, 2018

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Hi

I tried to record a software sim and got the DpiAwareness error.

So i changed DpiAwareness = 0 to 1 and took the recording.

When I finished I changed it back to 0 - the text on the monitor remained very small.

When I :

  • open up AdobeCaptivate.ini it says DpiAwareness = 0.
  • went to record a software sim again no error message is displayed.

(so i'm assuming CP thinks DpiAwareness = 1, would that be correct?).

I've closed CP and rebooted etc.

Below is my setup and contents of my AdobeCaptivate.ini file.

(maybe i copied CP 2017 ini file by mistake?)

Thanks

Donal

Setup

=======

Lenovo laptop Z510 connected to Philips monitor (24" - full HD 1080p).

Windows 10 Home v1803  (laptop resolution 1366 x 768 - 100%)

CP 2019 11.0.1.366 (trial version)

Home laptop - CP run as administrator.

AdobeCaptivate.ini

=================

VistaWin7StartupMessage = 1

LowDiskSpaceMessage = 1

NeedJQueryUI = 0

SuppressIncompatibleBrowserMessage = 0

UseGestures = 1

UseWidget7 = 0

PublishForAlec = 0

SystemAudioDriver =Soundflower (2ch)

EquationEditorPathWin = ""

EquationEditorPathMac = ""

PPTPath =Group Containers/UBF8T346G9.Office/User Content.localized

UserPathForLayoutsAndInteractions = ""

AppsWithoutChildWindow =inkscape

PrimeBaseUrl =https://captivateprime.adobe.com/inappstarter

TTAPingTimeOut = 30

DpiAwareness = 0

ExportPlainTextSlideNotesToXML = 0

LivePreviewLifetime=3600000

LivePreviewPort=25030

[TRUE STRINGS]

USE_INTELLIGENCE = 1

STRINGS = True;Correct;Right;Yes;T;Y;Wahr;Verdadero;Vrai;Vero;○;참;Verdadeiro

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Resetting "dpi awareness" doesn't work

Engaged ,
Dec 03, 2018

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Hi

I tried to record a software sim and got the DpiAwareness error.

So i changed DpiAwareness = 0 to 1 and took the recording.

When I finished I changed it back to 0 - the text on the monitor remained very small.

When I :

  • open up AdobeCaptivate.ini it says DpiAwareness = 0.
  • went to record a software sim again no error message is displayed.

(so i'm assuming CP thinks DpiAwareness = 1, would that be correct?).

I've closed CP and rebooted etc.

Below is my setup and contents of my AdobeCaptivate.ini file.

(maybe i copied CP 2017 ini file by mistake?)

Thanks

Donal

Setup

=======

Lenovo laptop Z510 connected to Philips monitor (24" - full HD 1080p).

Windows 10 Home v1803  (laptop resolution 1366 x 768 - 100%)

CP 2019 11.0.1.366 (trial version)

Home laptop - CP run as administrator.

AdobeCaptivate.ini

=================

VistaWin7StartupMessage = 1

LowDiskSpaceMessage = 1

NeedJQueryUI = 0

SuppressIncompatibleBrowserMessage = 0

UseGestures = 1

UseWidget7 = 0

PublishForAlec = 0

SystemAudioDriver =Soundflower (2ch)

EquationEditorPathWin = ""

EquationEditorPathMac = ""

PPTPath =Group Containers/UBF8T346G9.Office/User Content.localized

UserPathForLayoutsAndInteractions = ""

AppsWithoutChildWindow =inkscape

PrimeBaseUrl =https://captivateprime.adobe.com/inappstarter

TTAPingTimeOut = 30

DpiAwareness = 0

ExportPlainTextSlideNotesToXML = 0

LivePreviewLifetime=3600000

LivePreviewPort=25030

[TRUE STRINGS]

USE_INTELLIGENCE = 1

STRINGS = True;Correct;Right;Yes;T;Y;Wahr;Verdadero;Vrai;Vero;○;참;Verdadeiro

Views

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Dec 03, 2018 0
Most Valuable Participant ,
Dec 04, 2018

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Hmm, that is strange. I never had that problem.   What happens when you take off the external monitor? Screen capture should be done on the primary monitor: which is the laptop. That laptop doesn't need a change to dpiAwareness at all since it is set to 100% and has a small resolution. Same for the external monitor: HD doesn't need it neither (I am capturing on a such a monior). I suspect it is linked with yout setup.

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Dec 04, 2018 0
Engaged ,
Dec 04, 2018

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Hi Lieve,

I always work just on the external monitor.

When i went to record a software sim it displayed the DpiAwareness message.

I changed the ini settings - the text on the external monitor went very small.

When i finshed the recording i changed the ini setting back to 0 - thinking that it would change the text back but the text is still very small.

Now when i try to record a softwareware sim on external monitor no DpiAwareness message (even though DpiAwareness is set to 0).

Laptop screen is set to 1366 x 768 - 100% - text is fine.

But when i extend the display on to external monitor the text is very small.

Could you check your ini file to see if it matches mine - so i can rule that out.

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Dec 04, 2018 0
Most Valuable Participant ,
Dec 04, 2018

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I never use that dpiAwareness change because I kept an old system with a normal monitor  1980x1200) where I can record without changing that variable. My other systems all have retina screens, and if I change the setting it would also lead to that very tiny view, where it is impossible for me to capture (have bad eye sight).

It looks like a problem with the two-monitor setup. Can you check the display resolution on the external monitor? 

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Dec 04, 2018 0
Adobe Community Professional ,
Dec 04, 2018

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I think you will find that the INI file settings get cached inside the CPTX project when it is initiated, and after that point you cannot change them within the project file itself, even if you have changed the INI file back on your system.

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Dec 04, 2018 0
Most Valuable Participant ,
Dec 04, 2018

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If that is the case, would be different from previous versions.

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Dec 04, 2018 0
Community Beginner ,
Jul 23, 2019

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I ran into this today.

The windows 10 notebook has 2 external monitors, and the one internal display. I am unable to record a video project from this system. When i launch it, Cap simply disappears without throwing any errors.

First I got a message saying that the size of the display fonts was an issue so i set them to 100%, then i got the DPi issue.

I tried the following:

- Disable the internal monitor, making the 2 external the only monitors = Fail

- Run as Admin = Fail

- Run in Compatibility Mode (windows 8) = Fail

- Change the Dpi indicator in the ini file = Fail

Thoughts?

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Jul 23, 2019 0
Most Valuable Participant ,
Jul 23, 2019

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You need to record on the primary monitor.

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Jul 23, 2019 0
Community Beginner ,
Jul 24, 2019

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This does not work either.

If I take the notebook out of the dock, with the font set to 100%, and run Cap as Administrator, with the DPi set to to 1...the application still vanishes as soon as I ask it to do a video capture. The application will run if I ask for a software simulation. However, if I try to add a video into a simulation file that I have previously started, the whole application simply disappears without any warning or dialog explanation.

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Jul 24, 2019 0
Most Valuable Participant ,
Jul 24, 2019

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Did you try to clean Preferences, in case they have become corrupt?

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Jul 24, 2019 0
New Here ,
Aug 15, 2019

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I also experience this error. I have just installed Captivate on my HP laptop Pavilion and if I want to start recording, video or software simulation I also get the error that I should change the captivate.ini to 1 but I don't have a clue where I can find that 😞
Please guide me to the right direction

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Aug 15, 2019 0