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Responsive project - videos not working on mobile screen

New Here ,
Jun 04, 2020

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Hi there, I’ve built a video object with multiple states in a responsive project, Captivate version 11.5.0. When I play the slide on a desktop, I can click custom buttons to change between video states and start different videos autoplaying. When I play the slide on a phone, the videos display as plain black or white screens and won’t play even using the video skin controls. Does anyone know why there would be a difference between the videos displaying or not, based on the screensize used to view the slide? Thanks.

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Responsive project - videos not working on mobile screen

New Here ,
Jun 04, 2020

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Hi there, I’ve built a video object with multiple states in a responsive project, Captivate version 11.5.0. When I play the slide on a desktop, I can click custom buttons to change between video states and start different videos autoplaying. When I play the slide on a phone, the videos display as plain black or white screens and won’t play even using the video skin controls. Does anyone know why there would be a difference between the videos displaying or not, based on the screensize used to view the slide? Thanks.

Topics

Audio and video

Views

140

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 04, 2020 0
RodWard LATEST
Adobe Community Professional ,
Jun 04, 2020

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I think you will find this issue is more likely to be due to the different way that mobile devices handle video.  As an experiment, try creating a test project with the same videos on separate slides and see whether or not they play on the same mobile devices.

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