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SCORM not interactiv with IE11

New Here ,
Feb 05, 2020

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Hello everybody,

 

I have a problem with the use of InternetExplorer11. My published course works smoothly in Chrome. But as soon as IE11 is used, actions like Drag n Drop or interactive smartforms do not work anymore or work so much delayed or after multiple clicks that the learner is interrupted.

Unfortunately, our entire group works with IE11 as a standard browser, so a change here would not be easy to implement.

 

Has anybody got a similar problem or already found a solution for it.

Please support us!

 

Greeting
Patrick

 

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SCORM not interactiv with IE11

New Here ,
Feb 05, 2020

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Hello everybody,

 

I have a problem with the use of InternetExplorer11. My published course works smoothly in Chrome. But as soon as IE11 is used, actions like Drag n Drop or interactive smartforms do not work anymore or work so much delayed or after multiple clicks that the learner is interrupted.

Unfortunately, our entire group works with IE11 as a standard browser, so a change here would not be easy to implement.

 

Has anybody got a similar problem or already found a solution for it.

Please support us!

 

Greeting
Patrick

 

TOPICS
Advanced, Advanced actions, Editing

Views

110

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Feb 05, 2020 0
Adobe Community Professional ,
Feb 05, 2020

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Hi,

Can you confirm the version of the software and the operating system you are using?

Also, can you share screenshots of the export settings?

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Feb 05, 2020 0
New Here ,
Feb 05, 2020

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Hello,
my current version of captivte is 11.5.1. an update will follow in the next days by our IT.

 

Furthermore here is the desired screenshot. Since Captivate runs in German, the picture is also in German. I hope you understand it anyway.

AC-Screenshot.jpg

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Feb 05, 2020 0
Most Valuable Participant ,
Feb 05, 2020

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Worst browser for HTML5, and I suppose you publish to HTML5? Are you sure to use the most recent version of IE11? 

Since you need to keep with that (outdated) browser, you'll need to use extensive testing, try to simplify, replace shape buttons  by older items. See also if there are no updates available for your present Captivate version (which you didn't mention).You find the complete version number under Help, About Captivate.

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Feb 05, 2020 0
RodWard LATEST
Adobe Community Professional ,
Feb 05, 2020

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Just an idea.  Try turning off HTML Scaling in the Publish dialog settings and see whether that makes any difference to the performance in IE11.  I personally NEVER use that setting and I have had no issues with performance in IE11 with the corporate clients I have that are still using it.

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