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Screen only showing my wallpaper when I try to record a video Demo

New Here ,
Feb 06, 2020

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Hello, I am trying to record a video of my screen to create some content on how to use new software however I have come across a strange issue. No matter what I select to show in the demo (select window, application, set custom screen size), once the video is complete all I can see on the recording is the wallpaper of my computer. I can see the video of me in the corner and my curser moving around the screen but the window I'm working on is gone! When I am recording the video everything looks perfect and is definitely within the red box.

 

I am using a Macbook if this is helpful. Can anyone offer any advice?

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Audio and video, Getting started, Recording

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Screen only showing my wallpaper when I try to record a video Demo

New Here ,
Feb 06, 2020

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Hello, I am trying to record a video of my screen to create some content on how to use new software however I have come across a strange issue. No matter what I select to show in the demo (select window, application, set custom screen size), once the video is complete all I can see on the recording is the wallpaper of my computer. I can see the video of me in the corner and my curser moving around the screen but the window I'm working on is gone! When I am recording the video everything looks perfect and is definitely within the red box.

 

I am using a Macbook if this is helpful. Can anyone offer any advice?

TOPICS
Audio and video, Getting started, Recording

Views

365

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Feb 06, 2020 0
Most Valuable Participant ,
Feb 06, 2020

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Is this application you want to record on your system? 

I am a Win user. Please, mention the exact version number you are using as you find under Help, About Captivate. Maybe you are not on the most recent version.

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Feb 06, 2020 0
New Here ,
Feb 06, 2020

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Thanks for getting back to me.

I have version 11.5.4 of Captivate. Our software platform just runs out of a normal browser and I am using Google Chrome. I did also try the full screen setting and that didn't work either so I'm not sure it's the application I'm trying to record that's causing the problems. 

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Feb 06, 2020 0
Adobe Community Professional ,
Feb 06, 2020

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Are you using multiple monitors and have not selected the correct monitor to record?

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Feb 06, 2020 0
New Here ,
Feb 10, 2020

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Just to let everyone know - I had updated the settings on the Mac to give Adobe Captivate permission to control the screen but this didn't take effect until I had shut-down and re-started the program. This is working now! 

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Feb 10, 2020 0