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Slide Notes and Timing panels do not display at all

New Here ,
Oct 16, 2020

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Both panels are checked to display under the Window menu, but I can't see anything. There's just a scroll bar to the right of the main slide panel which scrolls down to an empty space where the Slide Notes should be. I reset the classic workspace and all of my options. I checked for Cp updates and restarted the program. I tried starting a new project rather than my existing project. I've never experienced this in 10 years of using Cp. Any ideas how to fix this? Thanks in advance!

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Slide Notes and Timing panels do not display at all

New Here ,
Oct 16, 2020

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Both panels are checked to display under the Window menu, but I can't see anything. There's just a scroll bar to the right of the main slide panel which scrolls down to an empty space where the Slide Notes should be. I reset the classic workspace and all of my options. I checked for Cp updates and restarted the program. I tried starting a new project rather than my existing project. I've never experienced this in 10 years of using Cp. Any ideas how to fix this? Thanks in advance!

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Oct 16, 2020 0
Most Valuable Participant ,
Oct 16, 2020

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Are you working in the Newbie UI or the Expert UI? In the newbie UI you'll see the buttons Library and Properties at the top right, eventually also the Assets (if you are on 11.5). In the Expert UI you can only see the Assets button in 11.5.

Do you see the title bar of the Timeline at the bottom? Click to open that panel. I never use the Newbie UI, have no idea if you can open both Timeline and Slide Notes in one docking station.  That is not a problem in the Expert UI.

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Oct 16, 2020 0
New Here ,
Oct 16, 2020

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I guess I'm using the default or "newbie" UI, as I have the 3 icons in the upper right title bar. I don't know how to switch to the "expert" UI. Normally I have both the timeline and the slide notes visible at the bottom. It was fine 2 days ago, but now they are not there. I don't see the title bar of the timeline at the bottom even after scrolling down to the very bottom of the window. It's like I can scroll enough that I should see the timeline title bar, yet it's not visible.

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Oct 16, 2020 0
Most Valuable Participant ,
Oct 16, 2020

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I still do not know which version you use. Can you try to reduce the display percentage for your screen, maybe you are missing part of the window? Is it maximized?

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Oct 16, 2020 0
New Here ,
Oct 16, 2020

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I just updated this morning, so it's Cp 2019 11.5.5.553. Yes, it's maximized. 

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Oct 16, 2020 0
Lilybiri LATEST
Most Valuable Participant ,
Oct 16, 2020

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Try cleaning the Preferences. Find the subfolder 'utils' under the installation folder and run the CleanPreeferencs... for your OS while Captivate is closed. Restarting Captivate should then create a fresh set of Preferences, maybe the problem is gone?

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Oct 16, 2020 0