Smart shapes filled with an image randomly doesn't appear

Explorer ,
Jan 28, 2021

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So I have several smart shapes in my course that are filled using images (small png files). When I preview or publish, the images randomly do not appear. If the image didn't appear when I first entered the slide, if I go back one slide and then return, then it might appear. I'm confused because there doesn't seem to be any consistency to it. Has anyone experienced this?

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RodWard LATEST
Adobe Community Professional ,
Jan 28, 2021

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Some questions for you:

  • What version of Captivate are you using?  Is it completely up to date with patches?
  • What computer OS?
  • How long since you cleared your Project Cache?

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